Business Process Analyst

Cat; Monterrey; On-site; MXN 300,000 - 480,000; Full time

Job summary

The Caterpillar Monterrey office seeks an Oracle EBS AR Support Analyst to manage standard AR tickets and routine configuration issues, ensuring accurate functional updates and smooth AR transactions. You will collaborate with users and technical teams to resolve issues.

Requirements include a Bachelor’s degree in MIS or equivalent and advanced English for global collaboration. The role involves process improvements and adherence to SOPs within an application support model.

Qualifications

• Bachelor's degree in MIS or equivalent required.
• Advanced English proficiency for cross-site collaboration.

Responsibilities

• Handle standard support tickets and document outcomes.
• Address routine Oracle EBS AR configuration issues.
• Perform AR-related data updates per SOPs.
• Coordinate with technical teams on defects or enhancements.
• Maintain ticket notes and SLA adherence.
• Participate in process reviews and improvement.

Skills

Oracle EBS AR

AR processes knowledge

Application support

SOP adherence

Communication skills

Education

Bachelor's degree in MIS/Computer Information

Tools

Oracle EBS

Job description

Job Summary: This role supports day-to-day business process operations by handling standard application support tickets and routine configuration issues in Oracle E-Business Suite (EBS), with a focus on the Accounts Receivable (AR) module. The role ensures accurate functional updates, smooth transaction processing, and timely coordination with business users and technical teams.

What You Will Do:

• Work on standard support tickets logged by business users; analyze issues, provide resolutions, and document outcomes.
• Handle routine Oracle EBS functional configuration issues where the steps are established and repeatable.
• Perform functional updates related to AR processes and associated master/transactional data (as per defined access and SOPs).
• Support operational updates such as maintaining inventory-related functional records and required system updates (e.g., FS updates as per process).
• Coordinate with technical teams for defects, enhancements, or complex issues that require code changes or deeper investigation.
• Ensure tickets are updated with clear notes, evidence, and closure details; follow SLA and escalation guidelines.
• Participate in process reviews and contribute to continuous improvement by suggesting simplifications or control points.

Education requirement:

Bachelor's degree in MIS or Computer Information or equivalent degree. Advanced English proficiency for cross-site and global collaboration.

What skills you will have:

• Oracle E-Business Suite (EBS) functional experience.
• Strong functional knowledge of Oracle Accounts Receivable (AR) (must have).
• Experience working in an application support model (ticket handling, SLA tracking, documentation).
• Understanding of end-to-end AR processes (invoicing, receipts, adjustments, credit memos, customer maintenance, basic reconciliation concepts).
• Good communication skills for user interaction, status updates, and cross-team coordination.
• Ability to follow standard operating procedures (SOPs) and perform repeatable configuration steps accurately.

Additional Information:

This position will be in Santa Maria Office at Monterrey, Nuevo Leon. This position is five-days a week subject to changes and willingness to work sporadically on weekends. Domestic relocation assistance is NOT available for this position. Visa sponsorship is NOT available with this position.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.