AR Oracle EBS Analyst - Process Improvement & Support

CAT; Monterrey; On-site; MXN 300,000 - 480,000; Full time

Job summary

The Caterpillar Monterrey office seeks an Oracle EBS AR Support Analyst to manage standard AR tickets and routine configuration issues, ensuring accurate functional updates and smooth AR transactions. You will collaborate with users and technical teams to resolve issues.

Requirements include a Bachelor’s degree in MIS or equivalent and advanced English for global collaboration. The role involves process improvements and adherence to SOPs within an application support model.

Qualifications

• Bachelor's degree in MIS or equivalent required.
• Advanced English proficiency for cross-site collaboration.

Responsibilities

• Handle standard support tickets and document outcomes.
• Address routine Oracle EBS AR configuration issues.
• Perform AR-related data updates per SOPs.
• Coordinate with technical teams on defects or enhancements.
• Maintain ticket notes and SLA adherence.
• Participate in process reviews and improvement.

Skills

Oracle EBS AR

AR processes knowledge

Application support

SOP adherence

Communication skills

Education

Bachelor's degree in MIS/Computer Information

Tools

Oracle EBS

Job description

The Caterpillar Monterrey office seeks an Oracle EBS AR Support Analyst to manage standard AR tickets and routine configuration issues, ensuring accurate functional updates and smooth AR transactions. You will collaborate with users and technical teams to resolve issues.

Requirements include a Bachelor’s degree in MIS or equivalent and advanced English for global collaboration. The role involves process improvements and adherence to SOPs within an application support model.