Business Analyst

Loyalty Juggernaut; Ciudad de México; On-site; MXN 350,000 - 550,000; Full time

Job summary

Loyalty Juggernaut busca un Business Analyst para unirse a su equipo de entrega en la Ciudad de México. Trabajarás con marcas globales para traducir necesidades de negocio en insights accionables, diseñando soluciones de lealtad y experiencia de cliente.

La posición es a tiempo completo y requiere colaboración con equipos multifuncionales, gestión de proyectos y cumplimiento de SLAs. Se valora experiencia en Customer Success y entornos SaaS.

Qualifications

• Titulación universitaria en Negocios, TI o afines.
• Hasta 3 años de experiencia en entrega a clientes en Business Analysis/Enterprise SaaS.
• Habilidades analíticas sólidas para generar insights a partir de datos.
• Capacidad para evaluar y mejorar procesos de negocio.
• Excelentes habilidades de comunicación y trabajo en equipo.

Responsibilities

• Conducir sesiones de descubrimiento, documentar requisitos y KPI.
• Elaborar casos de negocio y estudios de viabilidad.
• Asesorar estrategias de fidelización y soluciones a medida.
• Coordinar la implementación de GRAVTY® y la integración con sistemas del cliente.
• Configurar la plataforma para atender necesidades y gestionar tickets.
• Diseñar y entregar programas de formación para usuarios.

Skills

Analítica avanzada

Gestión de requisitos

Comunicación efectiva

Gestión de proyectos

Habilidades interpersonales

Transformación digital

Inglés/Portugués/Español

Education

Licenciatura en Negocios o TI

Tools

Jira

Miro

Asana

Job description

Business Analyst

Empresa : Loyalty Juggernaut Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Business Analyst

We’re growing rapidly and expanding our delivery team in Latin America !!

Join our dynamic Customer Success team as a Business Analyst , where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands.

AboutLoyaltyJuggernaut(LJI)

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines. Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships. Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Exploremoreaboutusatwww.lji.io

The Opportunity:

An exciting opportunity for enterprising individuals with a genuine passion for customer engagement and loyalty solutions. If you are driven by solving complex business challenges and are eager to build a career delivering impactful, innovative solutions, this role could be a great fit.

This is a full-time role for a Business Analyst based in Mexico City, Mexico. As a Business Analyst within the Delivery team, you will partner with leading global brands to design and deliver differentiated loyalty and engagement solutions. You will play a key role in helping clients succeed by translating business needs into actionable insights and enabling them to create meaningful, data-driven customer experiences. The position requires adherence to deadlines, collaboration with cross-functional teams, and a focus on delivering value through innovative solutions.

WhatwillyouDo:

A blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:

• Conduct in depth client discovery sessions, analyzing requirements, documenting business requirements, identifying pain points and defining key performance indicators (KPIs).
• Developcomprehensivebusinesscasesandmarketfeasibilityanalyses.
• Provideexpertguidanceoncustomerloyaltystrategies,recommendingtailoredsolutionstoaddressspecificbusinesschallenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems while liaising between stakeholders and project teams.
• Configure our SaaS platform to address clients needs and support tickets, providing actionable insights, and facilitating effective communication to ensure project success.
• Design,deliver,andmaintaintrainingprogramsforclientusers.
• will be responsible for gathering, analyzing, and Key responsibilities include assessing business needs,
• Manageprojectdocumentationandensurecompliancewithagreed-uponservicelevelagreements(SLAs).
• Collaboratewiththeproductmanagementteamtodriveinnovationanddelivertransformativeproductfeatures.
• Develophigh-impactproductmarketingcollaterals,includingwhitepapersandpresentations.
• Contributetogo-to-marketstrategies,ensuringproductalignmentwithmarkettrendsandcustomerneeds.

Whatarewelookingfor(MustHaves):

Anexceptionalindividualwhothrivesinafast-paced,dynamicenvironmentandpossesses:

• A University degree in Business, Information Technology, or a related discipline from an accredited institution.
• Upto3yearsofclientdeliveryexperienceinBusinessAnalysis/EnterpriseSaaSProductImplementation.
• Strong Analytical skills and proficiency in analyzing complex datasets to generate insights and identify trends.
• Proficiency in evaluating and improving Business processes to achieve increased efficiency and alignment with organizational goals.
• Provenabilitytomanagecomplexprioritiesandprojectsunderpressure.
• Ameticulousapproachtowork,demonstratingattentiontodetailandacommitmenttoexcellence.
• Excellent communication skills, both written and verbal, to articulate findings and liaise with stakeholders effectively.
• Exceptionalinterpersonalskillsandaproblem-solvingmindset.
• Knowledge of digital transformation technologies and platforms.

• Trilingual Language proficiency in English, Portuguese and Spanish.
• Adaptabilityandresiliencetothriveinastartupenvironmentwhiletakingondiverseresponsibilities.

Relevant experience in Member Experience, CX or Loyalty SaaS implementation domain is a PLUS.

Additionalqualificationsthatenhanceyourprofile:

• Certificationinbusinessanalysis.
• Experiencewithscaledagilemethodologies.
• Familiaritywithvariousdeliverymethodologies.
• ExperiencewithmoderntoolsusedinAgileimplementationslikeJira,Miro,Asana.
• Knowledgeofopen-sourcetechnologiesandemergingtrendsinmachinelearning,AI,bigdata,blockchain,andcloudinfrastructure.

Whyshouldyouconsiderus?

AtLJI,you'llexperience:

• Acollaborativeandempoweringworkculturethatfosterscontinuouslearningandgrowth.
• Opportunitiestomakeatangibleimpactonourclients'businesses.
• Achancetocollaboratewithatalentedteamofpassionateindividuals.
• Thesatisfactionofcontributingtoarapidlygrowingcompanywithaglobalpresenceandindustryrecognition.

Unleash your passion for Customer Success and help businesses thrive!