Branch Cust Serv Coord II (MX)

TTI, Inc.; Región Centro; Híbrido; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13% Savings Fund

30 days Christmas bonus

12 vacation days after the first year

40% of vacation prime

Major Medical Insurance coverage for员工

Life Insurance coverage for employee

Ongoing training throughout employment

Great culture and growth opportunities

Descripción de la vacante

TTI, Inc. in Guadalajara, Mexico is seeking a Customer Service Coordinator I to support our MX branch team and ensure accurate, on-time order delivery.

The role requires bilingual English/Spanish proficiency and involves coordinating with Sales, handling inquiries, and maintaining professionalism with clients. Responsibilities include processing quotes, updating customers on order status, and assisting with returns and replacements.

Formación

• High school diploma required.
• 2 years of experience in customer support or similar role preferred.
• Bilingual English/Spanish proficiency required with strong verbal and written skills.

Responsabilidades

• Verify and expedite customer orders to ensure accuracy and on-time delivery.
• Provide order status information by phone and email using the sales database.
• Coordinate issue resolution with Sales Representatives and customers.
• Collaborate with Branch to maintain effective remote communication.
• Attend branch meetings or discussions via live chat, video, or phone calls as needed.
• Maintain professionalism and positive rapport with clients.
• Assist with processing quotes by stock checks and delivery details.
• Prepare and review order confirmation files.
• Support Sales Representatives by returning calls, sending samples and literature, and handling returns and replacements.

Conocimientos

Bilingual English/Spanish

Verbal and written communication

Telephone etiquette

Typing 40 wpm

Microsoft Office (beginner)

Educación

High school diploma

Herramientas

Microsoft Office

Sales/CRM systems

Descripción del empleo

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our MX branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.