Finance Ops Coordinator

Epicor; Monterrey; Presencial; MXN 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Descripción de la vacante

Epicor is seeking a Finance Ops Coordinator to manage accurate setup and maintenance of customer accounts, contracts, projects, and billing records within Epicor’s systems.

You will process changes, review billing information, and ensure records reflect customer agreements and applicable accounting requirements with a focus on accuracy and compliance.

Formación

• 1+ year of billing, contract administration, order management, or related operational experience.
• High school diploma required; associate degree in Business, Accounting, Finance, or related field preferred.
• Equivalent education, training, or relevant work experience will be considered.

Responsabilidades

• Enter invoices, contracts, projects, and related customer information into the designated system of record.
• Review contracts and projects to ensure system records reflect customer agreements.
• Process updates to accounts, projects, contracts, terms, and entitlements.
• Process contract and project changes, migrations, and transfers from customer requests or legal changes.
• Research and resolve billing/account inquiries across billing, credits, contracts, projects, and adjustments.
• Audit billing data before invoices and identify discrepancies requiring correction or escalation.
• Maintain accurate system records, upgrade mappings, contract configurations, and entitlements.

Conocimientos

Independent work

Communication

Attention to detail

MS Office

ERP systems

Customer service

Adaptability

Professionalism

Educación

High school diploma

Associate degree in Business / Accounting / Finance

Equivalent education/experience

Descripción del empleo

As a Finance Ops Coordinator, you will support the accurate setup and maintenance of customer accounts, contracts, projects, billing records, and service entitlements within Epicor’s systems. You will process customer and contract changes, review billing information, resolve account inquiries, and help ensure system records accurately reflect customer agreements and applicable accounting requirements.

What You Will Be Doing

• Enter invoices, sales and support contracts, projects, and related customer information into the designated system of record
• Review contracts, projects, and supporting documentation to help ensure system records accurately reflect customer agreements
• Process account, project, contract, term, and entitlement updates based on approved instructions and supporting documentation
• Process contract and project changes, cancellations, migrations, and transfers resulting from customer requests or legal entity changes
• Research and resolve account inquiries related to billing, credits, contracts, projects, and other account adjustments
• Process manual adjustments after validating required approvals and confirming that applicable accounting rules and procedures are followed
• Respond to customer billing questions through research, analysis, and collaboration with finance, sales, support, and other internal teams
• Audit billing data before invoices are generated and identify discrepancies requiring correction or escalation
• Maintain accurate and complete system records, supporting documentation, upgrade mappings, contract configurations, and customer entitlements

What You Will Need To Succeed

• Ability to work independently while collaborating effectively within a team
• Good written and verbal communication skills, with the ability to respond professionally to customer and internal stakeholder inquiries
• Strong attention to detail and the ability to review contracts, billing information, and system records for accuracy and completeness
• Proficiency with Microsoft Office applications and the ability to learn ERP, billing, contract management, and other business systems
• Strong customer service orientation with effective research, organizational, and problem‑solving skills
• Ability to remain flexible and responsive to changing business requirements, processes, and industry practices
• Professional and dependable approach, with consistent attendance, punctuality, and the ability to complete assigned work accurately and on time

Qualifications

• 1+ years of relevant experience in billing, contract administration, order management, accounts receivable, customer service, or a related operational function
• High school diploma required; associate degree in Business, Accounting, Finance, or a related field preferred
• Equivalent education, training, or relevant work experience will be considered

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work‑Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal‑opportunity employer.