Billing & Collections Specialist I

Clear Destination Inc.; Monterrey; Híbrido; MXN 250.000 - 390.000; Jornada completa

Descripción de la vacante

Clear Destination Inc. in Monterrey, Mexico seeks a Revenue Specialist I to handle billing issues and past due balances, ensuring new customers are set up correctly and inquiries are resolved.

You will respond to calls and emails, maintain detailed notes, and coordinate with multiple teams to minimize revenue loss. Ideal candidates have a finance/accounting background with at least 1 year in Collections or Finance, and some multicurrency experience.

Formación

• Bachelor’s degree in finance, accounting or equivalent preferred.
• Minimum of 1 year experience in Collections, Finance or Customer Service.
• Multicurrency experience a plus.

Responsabilidades

• Performs collection duties for outstanding balances and delinquent accounts.
• Responds to incoming calls and e-mails in multiple systems.
• Keeps detailed notes on customer accounts for follow up and resolution.
• Meets KPI standards as per company procedures.
• Coordinates responses to invoicing questions with other departments.
• Escalates advanced issues to higher tiers for review.
• Maintains knowledge of other Ops departments and systems.
• Converts customer payments to electronic/autopay.
• Communicates payment issues with the sales team.
• Remedies returned, declined and fraudulent payments for past due accounts.
• Researches misapplied/unpaid payments on past due accounts.
• Arranges payment plans to avoid external collections.
• Suspends accounts as needed and monitors for reactivation.
• Collaborates with Collections and Billing teams and Corporate locations.

Conocimientos

Customer service

Communication

Critical thinking

Efficient

Organization

Persuasion

Resourceful

Time management

Analytical

Industry knowledge

Red flags

ACH autopay

Educación

Bachelor’s degree in finance, accounting or equivalent preferred

Descripción del empleo

Clear Destination Inc. in Monterrey, Mexico seeks a Revenue Specialist I to handle billing issues and past due balances, ensuring new customers are set up correctly and inquiries are resolved.

You will respond to calls and emails, maintain detailed notes, and coordinate with multiple teams to minimize revenue loss. Ideal candidates have a finance/accounting background with at least 1 year in Collections or Finance, and some multicurrency experience.