Bilingual Sales Support Supervisor

Farmers Group Inc.; Aguascalientes; Presencial; MXN 391.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Benefits package

Training and development resources

Descripción de la vacante

Farmers Insurance in Mexico seeks a supervisor to lead a Direct Business sales team within a metrics-driven, consultative environment. You will coach inbound and outbound activities, ensure quality lead qualification, and drive transfer and contact rates while preserving regulatory compliance.

You will mentor team members, align with site leaders, communicate performance to leadership, and model Farmers core values as you help grow the team and contribute to overall Direct Business goals.

Formación

• Recent leadership experience required.
• Experience in contact center operations.
• Sales / results orientation.
• Bilingual proficiency in English and Spanish.
• Communication.
• Coaching.

Responsabilidades

• Monitor team performance across lead qualification quality, transfer rate, contact rate, efficiency, and compliance.
• Create plans to improve team performance and develop individual team member skill sets in outbound sales support techniques.
• Accountable for ensuring team members meet individual and team performance goals tied to Direct Business sales pipeline objectives.
• Regularly communicate individual performance to each team member and provide team performance information to the Director.
• Interacts with and responds to customer and lead inquiries as requested.
• Partners with other leaders to develop, pilot and execute improvements to lead qualification and outbound campaign processes.
• Maintains knowledge of procedures, dialer and CRM tools, contractual provisions, and telemarketing regulatory requirements.
• Continues to build personal skill set by participating in in-house or outside sales/industry courses as deemed necessary.
• Understands, supports, and advocates organization's Direct Business strategy.
• Models, promotes and advocates Farmers core values.
• Performs other duties as assigned.

Conocimientos

Recent leadership experience

Contact center operations

Sales / results orientation

Bilingual English/Spanish

Communication

Coaching

Educación

High School Diploma or equivalent

Bachelor's degree

Descripción del empleo

Farmers Insurance in Mexico seeks a supervisor to lead a Direct Business sales team within a metrics-driven, consultative environment. You will coach inbound and outbound activities, ensure quality lead qualification, and drive transfer and contact rates while preserving regulatory compliance.

You will mentor team members, align with site leaders, communicate performance to leadership, and model Farmers core values as you help grow the team and contribute to overall Direct Business goals.