Bilingual Customer Care Supervisor - Sales Enablement

Farmers Insurance; Aguascalientes; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Farmers Insurance in Aguascalientes, Mexico, is seeking a results-driven supervisor to lead a Direct Business sales support team in a metrics-driven environment. You will oversee inbound campaigns, ensure lead qualification quality, and drive pre-sales effectiveness while ensuring compliance.

The role emphasizes coaching, performance reviews, and collaboration with cross-site leaders to improve processes. Ideal candidate has leadership experience, contact center background, bilingual

Formación

• Recent leadership experience
• Experience in contact center operations
• Sales / results orientation
• Bilingual proficiency in English and Spanish
• People management
• Strong communication
• Coaching

Responsabilidades

• Monitors team performance against lead qualification quality and sales targets.
• Drives outbound campaigns and pre-sales support effectiveness.
• Ensures adherence to TCPA and other regulatory guidelines.
• Provides regular performance feedback to team members and Director.
• Collaborates with site leaders to improve lead qualification processes.
• Maintains up-to-date knowledge of CRM tools and dialer systems.
• Supports training and development through internal/external courses.

Conocimientos

Leadership

Contact center operations

Sales orientation

Bilingual English/Spanish

People management

Communication

Coaching

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

CRM tools

Dialer

Descripción del empleo

Farmers Insurance in Aguascalientes, Mexico, is seeking a results-driven supervisor to lead a Direct Business sales support team in a metrics-driven environment. You will oversee inbound campaigns, ensure lead qualification quality, and drive pre-sales effectiveness while ensuring compliance.

The role emphasizes coaching, performance reviews, and collaboration with cross-site leaders to improve processes. Ideal candidate has leadership experience, contact center background, bilingual