Contact Center Supervisor — Elevate Customer Experience

Capgemini; Ciudad de México; Presencial; MXN 764.000 - 1.104.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Grocery vouchers

Annual bonus

Descripción de la vacante

Farmers Insurance is seeking a Call Center Supervisor to lead a team focused on delivering exceptional customer experiences while maintaining risk controls and regulatory compliance. This on-site role emphasizes performance management, mentoring staff, and aligning with company strategies.

You will work with site leadership to drive improvements, monitor quality and efficiency, and communicate plans across teams.

Formación

• High School diploma or equivalent required; Bachelor's degree preferred.
• 2+ years of experience as a Call Center Supervisor or similar role in customer service.
• Fluent English; availability to work on site.

Responsabilidades

• Monitors team performance across customer experience, quality, efficiency, and compliance.
• Creates and implements plans to improve team performance and develop members.
• Ensures individuals and teams meet performance goals and reports to management.
• Interacts with customers and partners to support improvements and policy execution.
• Maintains up-to-date knowledge of procedures, contracts and regulatory requirements.

Conocimientos

Leadership

Customer Service

Communication

Educación

High School Diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

Farmers Insurance is seeking a Call Center Supervisor to lead a team focused on delivering exceptional customer experiences while maintaining risk controls and regulatory compliance. This on-site role emphasizes performance management, mentoring staff, and aligning with company strategies.

You will work with site leadership to drive improvements, monitor quality and efficiency, and communicate plans across teams.