Bilingual Receptionist

Aspen Technology, Inc.; Ciudad de México; Híbrido; MXN 167.000 - 290.000; Jornada completa

Descripción de la vacante

Aspen Technology, Inc. is seeking a Senior Receptionist to provide top-notch front desk, administrative, and facilities support at our Mexico City office.

This on-site role reports to the Principal Facilities Coordinator and collaborates with local and regional facilities teams. Key duties include greeting visitors, handling calls, assisting with office operations, asset security, and coordinating onboarding for new hires, all while maintaining a welcoming workplace.

Formación

• On-site availability: Monday to Friday 08:00–17:00.
• Area: Reforma.
• Bilingual Spanish and English with strong communication.
• Customer service oriented and flexible.
• Good organizational skills and attention to detail.
• MS Office proficiency: Outlook, Teams, Word, Excel, PowerPoint.
• Ability to work on own initiative.

Responsabilidades

• Greet clients and visitors, sign logs and issue badges.
• Answer calls and direct inquiries per guidelines.
• Assist with facilities tasks and event set ups.
• Support with shipping, deliveries, and inventory of badges.
• Maintain reception area and conference rooms.

Conocimientos

Customer service

Bilingual (Spanish/English)

Organizational skills

Microsoft Office

On-site availability

Herramientas

Outlook

Teams

Word

Excel

PowerPoint

Descripción del empleo

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The Senior Receptionist is responsible for providing exceptional front desk, administrative, and facilities support for the Mexico City office with minimal supervision. This position serves as the first point of contact for employees, clients, visitors, and vendors, ensuring professional and welcoming workplace experience while supporting day-to-day office operations. This is an onsite position based in Mexico City and reports to the Principal Facilities Coordinator, while working closely with local and regional Facilities team members.

Your Impact

• Perform routine reception activities; greet all clients and visitors ensuring they are dealt with courteously and swiftly, respond to simple inquiries, and advise appropriate staff of their arrival ensuring all visitors sign the visitor log and issue visitor badges.
• Assist the Facilities Coordinator with day-to-day office issues, event set ups and support as required, including responding to emergencies and other non-routine office requirements related to safety and security of our employees, guests, and company assets.
• Answer all incoming calls in a polite and timely manner, responds to simple inquiries according to established guidelines, and redirects callers to the appropriate parties in a prompt and courteous manner.
• Issue temporary or visitor security access badges to employees and visitors as per established guidelines.
• Retain orderly and accurate file of all archive visitor logbook and maintain inventory of visitor badges, activating and deactivating as necessary; ensuring all badges are always accounted for.
• Maintain reception manual as a reference tool for temporary receptionists with accurate and up-to-date information including policies, procedures, guidelines, and overall responsibilities for successfully performing the receptionist function.
• Manage shipping functions including all incoming and outgoing FedEx and UPS shipments and distribute as necessary; receiving and maintaining log for all incoming deliveries, validating quantities of items received.
• Issue parking validation tickets to customers and visitors according to established guidelines, maintaining an accurate inventory.
• Maintain employee profiles in Global Address List (GAL) and Mexico City phone directory as per established guidelines.
• Monitor the Facilities Helpdesk queue in MyIT, address those assigned to the local facilities team and ensure all tickets are handled and closed meeting target SLA's.
• Assist with onboarding new hires/moves/terminations, taking photo ID and preparing new desk locations with supplies and nameplate.
• Assist visitors and guests with local directions, coordinating cabs and provide information for local amenities, restaurants, transportation, and hotels.
• Ensure reception area & conference rooms are maintained to a high standard.
• Assisting with the planning, administration, and co-ordination of any ad-hoc projects.
• Providing phone coverage for Sr. Receptionist in Bedford or Houston as needed, and Facilities Coordinator during scheduled time off.
• Assisting with service contractors, as required.
• Ensure stationery levels are always stocked.

What You'll Need

• On-site availability: Monday to Friday 08:00am to 05:00pm.
• Area: Reforma
• Good written and oral skills, both Spanish and English
• Customer Service oriented
• Flexibility
• Good organizational skills
• Intermediate knowledge of Microsoft applications e.g., Outlook, Teams, Word, Excel & PowerPoint
• Attention to detail
• Able to work on own initiative #LI-AD1

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head‑on with unmatched expertise, cutting‑edge AI‑powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation

We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].

GDPR Privacy Notice

AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre‑employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS

AspenTech Security and Privacy Policy

AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS