Bilingual Office Assistant

Globaltize; Ciudad de México; Remote; MXN 385,000 - 564,000; Full time

Benefits offered by this job

Fully remote

Job summary

Globaltize is seeking a reliable Bilingual Office Assistant to support a Southern California roofing company from a remote LATAM location. You will handle emails, schedules, and homeowner communications, ensuring smooth daily operations and coordination with Spanish-speaking crews.

The role requires fluency in English and Spanish, experience in administrative support, and strong organizational skills. Typical hours align with Pacific Time, Monday through Friday, 7 AM to 3 PM, with fully remote

Qualifications

• Fluent in English and Spanish, written and spoken.
• Background in administrative support, office coordination, or customer service.
• Familiarity with US-based operations preferred.
• Experience with roofing or home services a plus.

Responsibilities

• Manage incoming emails, prioritize requests, and follow up.
• Schedule homeowner appointments and roofing estimates.
• Provide project updates and customer communications.
• Coordinate schedules with Spanish-speaking crews.
• Maintain records and basic billing documentation.
• Assist with permit applications and admin paperwork.
• Support daily office operations.

Skills

Fluent English

Fluent Spanish

Scheduling

Email management

Organizational skills

Tools

Gmail

Excel

Word

Cloud-based office tools

Job description

Remote (LATAM) | Full-Time | Pacific Time

Overview

We are partnering with an established Southern California residential roofing company seeking a reliable and organized Bilingual Office Assistant to support daily operations, homeowner communication, and field crew coordination.

You’ll serve as a key connection between homeowners, management, and Spanish-speaking roofing crews, ensuring smooth communication and organized daily workflows.

Key Responsibilities

• Manage incoming emails, prioritize requests, and follow up on pending tasks.
• Schedule homeowner appointments and roofing estimates.
• Handle customer inquiries and provide roofing project updates.
• Coordinate schedules and job details with Spanish-speaking roofing crews.
• Maintain customer records, project information, and basic billing documentation.
• Assist with online municipal permit applications and administrative paperwork.
• Support internal communication and daily office operations.

Success in This Role

Keep homeowners informed, roofing crews coordinated, and administrative tasks completed accurately and on time.

Requirements

• Fluent English and Spanish, both written and spoken.
• Experience in administrative support, office coordination, or customer service, preferably supporting U.S.-based companies.
• Background in roofing, home services, or related field operations.
• Strong scheduling, email management, customer communication, and organizational skills.
• Proficiency with Gmail, Excel, Word, and cloud-based office tools.
• Ability to work independently and consistently cover Monday-Friday, 7 AM-3 PM Pacific Time.

What We’re Looking For (Mindset)

A dependable, proactive, and detail-oriented professional who takes ownership, follows through consistently, learns quickly, and values long-term stability.

Nice to Have

• Experience with QuickBooks or Roofer software.
• Familiarity with Apple devices and iCloud.
• Experience coordinating subcontractors or roofing crews.
• Knowledge of municipal permitting processes.

Why Join

Join an established U.S. roofing company in a fully remote, full-time role with consistent hours, specialized software training, and the opportunity to become a trusted part of daily operations.