Bilingual IT Support Technician

Ultimate Viewpoint; Apodaca; On-site; MXN 193,000 - 231,000; Full time

Job summary

Ultimate Viewpoint is hiring a Junior IT Support specialist in Apodaca, Nuevo León, to provide onsite end-user support. The role requires 1–3 years of corporate IT experience, strong English-speaking skills for international calls, and management of Active Directory and Microsoft 365 environments.

The successful candidate will handle hardware peripherals, be willing to work 100% onsite, and use Jira or ServiceNow to manage tickets. A technical degree is required.

Qualifications

• 1 to 3 years of proven IT support experience in enterprise environments.
• Fluent conversational English is mandatory for international technical phone calls.
• Active experience managing user accounts in Active Directory and troubleshooting Microsoft 365 environments.

Responsibilities

• Provide onsite technical support to domestic and international end users.
• Diagnose and resolve software, hardware, connectivity, and configuration incidents.
• Attend, update, and document tickets using enterprise platforms.
• Coordinate with remote support teams via phone or chat in English.

Skills

English (conversational)

Active Directory

Microsoft 365

Jira

ServiceNow

Onsite hardware support

Education

Technical degree or IT-related studies

Tools

Jira

ServiceNow

Active Directory

Job description

Salary. $19,000 pesos net per month plus law benefits. This budget is strictly fixed and non-negotiable. Please do not apply if your salary expectation is higher.

Important notice. This is an onsite Junior position in Apodaca, Nuevo Leon, We require from 1 to 3 years of verifiable corporate experience in helpdesk or IT support. This vacancy is not open to current students, interns, recent graduates without experience, or residential support profiles.

Conversational English is mandatory. You must be able to maintain technical conversations and provide phone support to international users.

Requirements.

• From 1 to 3 years of proven experience providing IT support in an enterprise or corporate environment.
• Fluent conversational English is mandatory for international technical phone calls.
• Active experience managing user accounts in Active Directory and troubleshooting Microsoft 365 environments.
• Proven experience using enterprise ticketing systems like Jira or ServiceNow and managing SLAs.
• Proven experience in onsite support for personal computers, laptops, printers, and peripherals.
• Willingness to work 100 percent onsite in Apodaca Nuevo Leon.

Responsibilities.

• Provide onsite technical support to both domestic and international end users.
• Diagnose and resolve software, hardware, connectivity, and configuration incidents.
• Attend, update, and document tickets using enterprise platforms.
• Coordinate with remote support teams via phone or chat in English.

Academic Background.

Technical degree or university studies in computer science, systems, or IT. Verifiable corporate experience in the field is strictly required.