Claims Reporting Specialist — First Notice & Customer Support

Integon Service Co.; Tijuana; Presencial; MXN 244.000 - 292.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

9 days PTO

IMSS/Infonavit wages

Weekly food vouchers

Weekly payment

Life and burial insurance

Internet & electricity bonus

Employee discounts

Referral program

Monthly activities

Descripción de la vacante

Integon, part of The Allstate Corporation, is seeking a bilingual Customer Support representative in Tijuana, Mexico. You will guide callers to the appropriate policy area, explain the basic claims process, and perform light clerical duties to support operations.

Join a team dedicated to valuing customers and offering reliable guidance. The role requires empathy, strong spoken and written English/Spanish, and careful documentation.

Formación

• High School Diploma or GED or equivalent experience.
• Call Center experience preferred.
• Insurance industry knowledge preferred.

Responsabilidades

• Establishes a connection with customers to gather information and file a first notice of loss claim.
• Provides an overview of the basic claims process and information of a general nature to customers.
• Receives, screens, and routes incoming telephone calls and other electronic correspondence.
• Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed
• Remain empathetic, and engaged during customer interactions.
• Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim

Conocimientos

Empathy

Communication

Bilingual English/Spanish

Educación

High School Diploma or GED

Descripción del empleo

Integon, part of The Allstate Corporation, is seeking a bilingual Customer Support representative in Tijuana, Mexico. You will guide callers to the appropriate policy area, explain the basic claims process, and perform light clerical duties to support operations.

Join a team dedicated to valuing customers and offering reliable guidance. The role requires empathy, strong spoken and written English/Spanish, and careful documentation.