Bilingual Enrollment Specialist

Redial BPO; Tijuana; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Paid training

Career growth

Supportive environment

Job summary

Redial BPO is seeking a motivated bilingual Enrollment Specialist (English/Spanish) for an on-site role in Tijuana. You will connect with prospective clients, educate them about our services, answer questions, and guide them through the enrollment process.

In this fast-paced environment you will handle videocalls, document medical history when applicable, and collaborate with internal teams to deliver an excellent client experience.

Qualifications

• Fully bilingual in English and Spanish (spoken and written).
• High School Diploma or equivalent.
• At least 1 year of healthcare, sales, or collections experience.
• Previous sales or retention experience.
• Strong communication and active listening skills.
• Comfortable handling objections and closing enrollments.
• Excellent organizational and multitasking abilities.
• Strong computer skills and ability to navigate sales CRMs simultaneously.

Responsibilities

• Handle inbound and outbound videocalls with prospective clients.
• Explain program benefits and answer questions in English and Spanish.
• Build trust and rapport with potential clients throughout enrollment.
• Identify client needs and recommend appropriate solutions.
• Gather and accurately document client information and medical history details when applicable.
• Maintain detailed records in CRM and related systems.
• Schedule appointments and assist with onboarding activities through Google videocalls.
• Follow up with interested leads and nurture relationships.
• Meet enrollment, quality, and productivity goals.
• Collaborate with internal teams to provide an excellent client experience.

Skills

Bilingual EN/ES

Communication skills

Sales experience

CRM proficiency

Education

High School Diploma

Tools

HubSpot/Salesforce

Job description

Bilingual Enrollment Specialist (English/Spanish)

• Location: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio, 22010 Tijuana, B.C (On-site)
• Full-Time
• Competitive Base Pay + Performance Bonuses

About the Role

We are seeking a motivated and customer-focused Bilingual Enrollment Specialist to join our growing team. In this role, you will connect with prospective clients, educate them about our services, answer questions, overcome objections, and guide them through the enrollment process.

If you enjoy helping people, building relationships, and working in a fast-paced environment where your efforts directly impact results, we'd love to hear from you.

Main functions:

• Handle inbound and outbound videocalls with prospective clients.
• Explain program benefits and answer questions in both English and Spanish.
• Build trust and rapport with potential clients throughout the enrollment process.
• Identify client needs and recommend appropriate solutions.
• Gather and accurately document client information and medical history details when applicable.
• Maintain detailed records in CRM and related systems.
• Schedule appointments and assist with onboarding activities through Google videocalls.
• Follow up with interested leads and nurture relationships.
• Meet enrollment, quality, and productivity goals.
• Collaborate with internal teams to provide an excellent client experience.

What We're Looking For

Required Qualifications

• Fully bilingual in English and Spanish (spoken and written).
• High School Diploma or equivalent.
• At least 1 year of healthcare, sales, or collections experience.
• Previous sales or retention experience.
• Strong communication and active listening skills.
• Comfortable handling objections and closing enrollments.
• Excellent organizational and multitasking abilities.
• Strong computer skills and ability to navigate sales CRM's simultaneously.
• Ability to work in a fast-paced, goal-oriented environment.

Preferred Qualifications

• Experience using CRM systems (Hubspot, Salesforce).
• Insurance, enrollment, or patient coordination experience.
• Experience meeting performance metrics and KPIs.

What Success Looks Like

• Consistently achieve enrollment goals.
• Provide exceptional customer service on every interaction.
• Maintain accurate documentation and records.
• Complete timely follow-up with prospective clients.
• Build positive relationships that lead to successful enrollments.

Why Join Us?

• Competitive salary
• Performance-based incentives and bonuses
• Paid training
• Career growth opportunities
• Professional and supportive work environment
• Make a meaningful impact by helping clients access important services

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.