Bilingual Digital Support & Data Specialist

envista; Mexicali; Presencial; MXN 279.000 - 424.000; Jornada completa

Descripción de la vacante

Ormco is seeking a passionate Digital Technical Support professional to deliver excellent service and technical support, focusing on customer data accuracy and privacy compliance.

The role requires bilingual communication, collaboration with Customer Success and Data Analytics, and hands-on use of Jira and CRM tools to maintain data integrity and case resolution.

This position offers growth opportunities within Envista’s family of companies.

Formación

• Bachelor degree required.
• 2+ years customer service or customer data experience preferred.
• Dental and/or orthodontic knowledge is preferred.
• Fluency in professional English speaking and written communications required.

Responsabilidades

• Provide 2nd-level support for customer portal and data issues.
• Maintain Jira, Insignia and Spark Support CRM inboxes and respond to emails and calls.
• Develop and foster customer relationships through courteous, efficient service by phone or e-mail.
• Collaborate with Customer Success and the Customer Data Analytics Team on data entry and quality.
• Ensure data governance processes comply with HIPAA/GDPR and privacy requirements.

Conocimientos

Customer service

English fluency

Data governance

Educación

Bachelor degree

Dental/orthodontic knowledge

Herramientas

Jira

Oracle ERP

CRM

Microsoft Outlook

Word

Excel

PowerPoint

Descripción del empleo

Ormco is seeking a passionate Digital Technical Support professional to deliver excellent service and technical support, focusing on customer data accuracy and privacy compliance.

The role requires bilingual communication, collaboration with Customer Success and Data Analytics, and hands-on use of Jira and CRM tools to maintain data integrity and case resolution.

This position offers growth opportunities within Envista’s family of companies.