Client Experience Architect

Orbis; Aguascalientes; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Orbis Agency seeks a Corporate Concierge to support client relations, coordinate services, and ensure premium experiences across our Spanish-speaking client network. The role emphasizes proactive communication, meticulous organization, and cross-team collaboration to meet each client’s needs.

The ideal candidate has strong customer service expertise, excellent written and verbal skills, and experience with CRM systems and office software. Monday through Friday, office-based in Aguascalientes.

Formación

• Experience in customer service and personalized service management.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to anticipate challenges and resolve problems efficiently.
• Strong organizational skills and attention to detail.
• Knowledge of public relations and corporate communications.
• Ability to work effectively under pressure.
• Experience using CRM systems and project management platforms.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• A proactive, service-oriented, and solution-focused mindset.
• Ability to manage multiple requests, clients, and priorities simultaneously.

Responsabilidades

• Respond to and resolve client inquiries, requests, and service-related needs.
• Coordinate internal resources and services to meet each client’s requirements.
• Maintain consistent, professional, and effective communication with clients.
• Anticipate and resolve potential issues before they affect the client experience.
• Monitor, evaluate, and continuously improve the overall client experience.
• Build and maintain relationships with companies, suppliers, strategic partners, institutions, and government organizations.
• Develop and manage a portfolio of partners, suppliers, and service providers.
• Identify opportunities for strategic partnerships and institutional collaboration.
• Support public relations and corporate communication initiatives.
• Strengthen the agency’s reputation and visibility across different media outlets, industries, and professional environments.
• Coordinate with internal teams to ensure client commitments and service standards are fulfilled.
• Maintain accurate records of client interactions, agreements, requests, and follow-up activities in the company’s CRM.

Conocimientos

Customer service

Communication skills

Interpersonal skills

CRM systems

Project management platforms

Microsoft Office

Multitasking

Problem solving

Public relations

Corporate communications

Educación

Bachelor's degree in Marketing or related field

Herramientas

CRM systems

Microsoft Office

Project management platforms

Descripción del empleo

Orbis Agency seeks a Corporate Concierge to support client relations, coordinate services, and ensure premium experiences across our Spanish-speaking client network. The role emphasizes proactive communication, meticulous organization, and cross-team collaboration to meet each client’s needs.

The ideal candidate has strong customer service expertise, excellent written and verbal skills, and experience with CRM systems and office software. Monday through Friday, office-based in Aguascalientes.