Bilingual Digital Support & Data Specialist

Envista Holdings Corporation; Mexicali; Presencial; MXN 279.000 - 502.000; Jornada completa

Descripción de la vacante

Ormco, an Envista brand, is seeking a Digital Technical and Customer Data Support Representative to deliver excellent service and technical support. You will manage customer data, work with Jira, Insignia and Spark Support CRM, and collaborate with Customer Success and Analytics to ensure data accuracy and quality.

This role emphasizes teamwork, data governance, HIPAA/GDPR, and continuous process improvement within a global orthodontics environment.

Formación

• Bachelor degree required.
• 2+ years customer service or customer data functions experience preferred.
• Fluency in professional English; bilingual capability is valuable.

Responsabilidades

• Provide courteous, efficient service for basic customer requests by phone or email.
• Resolve tickets and provide data accuracy for new and updated accounts.
• Maintain Jira, Insignia, Spark CRM inboxes and address emails and calls promptly.

Conocimientos

Customer service

Data management

Communication

Problem solving

Bilingual

Educación

Bachelor's degree

Herramientas

Jira

Insignia

Spark CRM

Oracle ERP

CRM

Descripción del empleo

Ormco, an Envista brand, is seeking a Digital Technical and Customer Data Support Representative to deliver excellent service and technical support. You will manage customer data, work with Jira, Insignia and Spark Support CRM, and collaborate with Customer Success and Analytics to ensure data accuracy and quality.

This role emphasizes teamwork, data governance, HIPAA/GDPR, and continuous process improvement within a global orthodontics environment.