Remote Bilingual Customer Service Representative | Mexico

Resolv Global; Torreón; Remote; MXN 126,000 - 176,000; Full time

Benefits offered by this job

Paid weekly

Training paid in full

Independent contract

Job summary

Resolv Global is expanding its customer service teams across Mexico and seeks experienced representatives to support US-based operations from home. Strong English communication skills and prior US BPO or call center experience are essential.

The role is fully remote with training paid in full and contractor status. Candidates must meet technical requirements and complete a multi-stage hiring process, including interviews and background checks.

Qualifications

• US BPO / call center experience required.
• Excellent spoken and written English required.
• Strong customer service and communication skills.
• Ability to multitask across multiple systems and tools.

Responsibilities

• Respond to customer inquiries via phone, chat, or email for US-based operations.
• Provide accurate information and resolve issues in a timely manner.
• Maintain high customer satisfaction and adhere to process requirements.

Skills

US BPO experience

English proficiency

Customer service

Multitasking across systems

Job description

We're growing our customer service teams across Mexico!

We're looking for experienced Customer Service Representatives who are ready to put their skills to work supporting growing US-based customer support operations.

If you have strong English communication skills, previous US BPO or call center experience, and you're confident working in a fast-paced customer service environment, we want to hear from you!

This is a fully remote opportunity, giving experienced customer service professionals across Mexico the chance to join international teams while working from home.

Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent Contract
• Training paid in full

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and Headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that does not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume Review
• Pre-Screen QuestionnaireOne-Way Video Interview
• Pre-Screen Interview
• Live Interviews
• Background Check

Please Note

• All resumes must be submitted in English to be considered for the position.
• Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
• Incomplete applications may automatically be removed from consideration.
• A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.

Requirements:

What We’re Looking For

• Previous US BPO / call center experience
• Excellent spoken and written English
• Strong customer service and communication skills
• Experience handling inbound and/or outbound customer interactions
• Ability to multitask and work efficiently across multiple systems
• Professional, reliable, and detail-oriented mindset
• Comfortable working in structured remote environments

Experience Backgrounds We Welcome

We are open to candidates with experience in the following areas:

• Customer Support
• Healthcare Support
• Technical Support
• Billing Support
• Sales Support
• Appointment Scheduling
• Collections
• Administrative Support
• Live Chat / Email Support
• Retention / Escalations
• Call Center / BPO Environments