Customer Service Rep MX

RS Group; Monterrey; On-site; MXN 201,000 - 290,000; Full time

Job summary

RS Group is seeking a bilingual Customer Service Representative in Monterrey to facilitate orders and resolve issues while maintaining a strong customer experience. You will help customers navigate RS Group online tools and promote digital services, working closely with Sales to support growth and efficiency.

The role requires a high school diploma with 1–2 years of related experience; bilingual English/Spanish is essential.

Qualifications

• High school diploma or GED and 1-2 years related experience, or equivalent.
• Bilingual English/Spanish in verbal and written communication.
• Excellent customer service skills with a passion for helping customers.
• Experience working cross-functionally and collaborating with colleagues to get things done.
• Strong written and verbal communication skills.
• High attention to detail and organizational ability.
• Desirable college education or equivalent combination of education and experience.

Responsibilities

• Champion a service excellence belief to make work easy for customers internally and externally.
• Ensure orders are captured to the highest quality standards.
• Resolve customer issues by coordinating with other departments and addressing root causes.
• Become expert in navigating RS Group websites and promoting value-add services.
• Provide help to customers in online journeys and educate on digital services.
• Provide quote information based on system data.
• Pre-qualify customers and identify leads for growth potential.
• Provide backup support for customer calls from Sales offices.
• Ensure accounts are handled with strong governance for support.

Skills

Bilingual English/Spanish

Excellent Customer Service

Cross-functional collaboration

Strong written/verbal communication

High attention to detail

Highly organized and multi-tasking

Education

High School Diploma

College diploma (preferred)

Job description

Sectior Customer Services Role Assistant Contract Type Permanent Hours Full Time

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it's our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

About the role

Role Purpose

The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. a sentence or two as a high-level summary of the overall role purpose.

Responsibilities

• Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally.

• Ensuring orders are captured in line with our promise and to the highest quality standards

• Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments - regarding product issues, shipping problems, payment issues, and more

• Becoming experts in navigating our websites, understanding and promoting our value add services

• Providing help and support to customers in their online journeys: providing assistance in finding products, understanding functionality and educating on the benefits of our digital services

• Providing quote information to customers based on system data (not independent judgment).

• Pre-qualify customers and identifying leads for further growth potential

• Providing backup support for customer calls from Sales offices
• Ensuring customers accounts are handled with strong governance for appropriate support

How I make a difference in this role

Apply customer service experience, operate with passion and focus on best serving customers through delivering timely, helpful support and assisting in process execution and improvement.

Org Structure

Customer Service Manager

Customer Service Supervisor

Customer Service Representative

Candidate Requirements

Essential Skills & Experience

• High school diploma or general education degree (GED) and one-two years related experience and/or training, or equivalent combination of education and experience.

• Role is bilingual english/spanish in both verbal and written communication.

• Excellent Customer Service skills - able to demonstrate an inbuilt passion for helping customers

• Experience of working cross-functionally and collaborating effectively with colleagues to get things done

• Strong written/verbal communication skills

• High attention to detail

• Highly organized and able to multi-task and prioritize own workloads

Desirable Skills & Experience

• Preferred college education or equivalent combination of education and experience.

• College diploma in related field

• Industry experience in manufacturing, distribution, automation #LI-CC1

Company

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