Bilingual CSR

Datamark, Inc; Chihuahua; On-site; MXN 107,000 - 143,000; Full time

Benefits offered by this job

Health Insurance

Performance Bonus

Paid training

Flexible schedules

Job summary

DATAMARK, Inc. seeks a dedicated Bilingual CSR to handle customer inquiries in English and Spanish across phone, email, and chat. You will provide product and service information, resolve issues, update records and escalate complex cases when needed.

The role requires a high school diploma, 6 months call center experience, strong computer literacy, and flexible schedules. We offer health insurance, a performance bonus and paid training.

Qualifications

• High school diploma or equivalent.
• Fluency in both English and Spanish.
• At least 6 months of call center support experience handling phone or email inquiries, complaint resolution, or account updates.
• General computer literacy.

Responsibilities

• Provide accurate information on products or services
• Resolve customer issues or complaints in a timely and efficient manner
• Maintain accurate and up-to-date customer records
• Update account information as necessary
• Escalate complex cases to the appropriate team members or departments
• Ensure a positive customer experience by providing exceptional service

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual CSR and contribute your expertise in a role where your impact truly matters!

As a Bilingual CSR, you will be responsible for handling customer inquiries, providing product and service information, resolving issues, and delivering excellent customer support in both English and Spanish. You will maintain accurate customer records, updates account information, escalates complex cases as needed, and assists customers via phone, email, and chat to ensure a positive customer experience and satisfaction.

Responsibilities

• Provide accurate information on products or services
• Resolve customer issues or complaints in a timely and efficient manner
• Maintain accurate and up-to-date customer records
• Update account information as necessary
• Escalate complex cases to the appropriate team members or departments
• Ensure a positive customer experience by providing exceptional service

• High school diploma or equivalent
• Fluency in both English and Spanish
• At least 6 months of call center support experience handling phone or email inquiries, complaint resolution, or account updates
• General computer literacy

• Monthly salary of 9,606.4-12,800 MXN
• Health Insurance
• Performance Bonus
• Paid training
• Flexible schedules