Bilingual Collections Specialist

Goodleap; Guanajuato; A distancia; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Goodleap is seeking a Customer Support Specialist to join a fully remote team supporting Cancún, Quintana Roo. You will be the first point of contact for customers, delivering timely, accurate assistance across digital channels to ensure satisfaction.

The role requires a customer-centric mindset, clear communication, and the ability to resolve inquiries with empathy while collaborating with a global team to uphold service excellence. Growth-minded colleagues and ongoing training are provided.

Formación

• Customer service mindset and problem-solving skills.

Responsabilidades

• Serve as the primary point of contact for customers via digital channels.
• Resolve inquiries with timely, accurate, and empathetic assistance.
• Contribute to customer satisfaction and loyalty by delivering outstanding support.

Descripción del empleo

Our client is seeking a highly motivated and customer‑centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

About the Role

Our client is seeking a highly motivated and customer‑centric Customer Support Specialist to join their fully remote