Bilingual Collections Specialist

Goodleap; Cancún; A distancia; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Goodleap is seeking a customer-centric Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, providing timely, accurate, and empathetic assistance across various digital channels.

This role offers the flexibility to work from anywhere while collaborating with a global team dedicated to delivering outstanding service and driving company success.

Formación

• Strong communication and problem-solving skills.
• Customer-oriented mindset and empathy.
• Ability to manage multiple channels (chat, email, phone) effectively.

Responsabilidades

• Provide timely and accurate assistance to customers across chat, email, and phone channels.
• Resolve inquiries, troubleshoot issues, and escalate complex cases to appropriate teams.

Descripción del empleo

Our client is seeking a highly motivated and customer‑centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

About the Role

Our client is seeking a highly motivated and customer‑centric Customer Support Specialist to join their fully remote