Bilingual Client Service Manager - Institutional

Fairygodboss; Ciudad de México; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Client Service Manager to join the Securities Services client service team in Mexico City. You will support a book of institutional clients, work closely with senior colleagues, and help deliver governance processes and global initiatives.

The role requires at least a Bachelor's degree and 3+ years in financial services, with strong English and Spanish communication, and experience with client service and relationship management.

Formación

• Bachelor's degree required.
• Minimum three years' experience in financial services servicing institutional clients.
• Excellent English and Spanish written and spoken communication.

Responsabilidades

• Support senior team to build relationships with clients and ensure ongoing satisfaction.
• Provide guidance to junior team members.
• Own timely responses to inquiries and manage escalations.
• Support governance processes and monitor service levels with KPIs.
• Use CRM to capture feedback, generate calls reports, and track actions to closure.
• Prepare for periodic client relationship reviews.
• Ensure accurate billing and timely payments.
• Coordinate client training on JPM technology and drive global initiatives to closure.

Conocimientos

English fluency

Spanish fluency

Client relationship

Communication

Presentation skills

Follow-up

Multi-tasking

Team player

Educación

Bachelor's degree

Herramientas

CRM tools

Descripción del empleo

J.P. Morgan is seeking a Client Service Manager to join the Securities Services client service team in Mexico City. You will support a book of institutional clients, work closely with senior colleagues, and help deliver governance processes and global initiatives.

The role requires at least a Bachelor's degree and 3+ years in financial services, with strong English and Spanish communication, and experience with client service and relationship management.