Bilingual Call Center Specialist: Last-Mile Support

Maersk; México; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Call Center Representative to deliver world-class service on inbound and outbound calls from a Global Service Centre in Mexico. You will own last-mile delivery issue resolution and ensure customer satisfaction during the logistics journey.

This role requires strong communication skills, a collaborative mindset, and a commitment to Maersk's core values, with shifts within the 4:00 AM–12:00 AM window and weekend/holiday flexibility.

Formación

• 2 years of contact center experience (retail knowledge a plus).
• English Level C1 mandatory.
• High School Diploma or equivalent; Bachelor's degree preferred.
• Customer service and/or direct call handling experience.
• Last-mile logistics knowledge preferred.

Responsabilidades

• Provide world-class customer experience via inbound and outbound calls.
• Resolve last mile delivery logistics problems, assuring customer satisfaction.
• Coordinate communication between customers, delivery teams, stores and/or warehouses.
• Meet customer service KPIs targets.
• Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment.
• Demonstrate loyalty to Maersk Group Core Values and Character.

Conocimientos

English C1

Contact center experience

Customer service

Logistics knowledge

MS Office

Educación

High School Diploma

Bachelor's degree preferred

Herramientas

MS Office

Descripción del empleo

Maersk is seeking a Call Center Representative to deliver world-class service on inbound and outbound calls from a Global Service Centre in Mexico. You will own last-mile delivery issue resolution and ensure customer satisfaction during the logistics journey.

This role requires strong communication skills, a collaborative mindset, and a commitment to Maersk's core values, with shifts within the 4:00 AM–12:00 AM window and weekend/holiday flexibility.