Benefits Billing Specialist

Sequoia; Ciudad de México; On-site; MXN 320,000 - 480,000; Full time

Benefits offered by this job

Integrity

Service oriented culture

Innovative environment

Growth opportunities

Employee wellbeing

Job summary

Sequoia, a leader in total compensation and benefits management, is seeking a Benefits Administrator in Mexico City to reconcile benefits invoices and manage enrollment data across multiple clients. You will work with carriers and internal teams to identify discrepancies, drive resolutions, and ensure accurate billing while maintaining strict documentation and SLA adherence.

The role requires 2+ years in benefits operations, proficiency in Excel, and strong English skills.

Qualifications

• Bachelor’s degree required.
• 2+ years in benefits administration, payroll, or carrier billing.
• Strong English (written and spoken).
• Experience reviewing invoices and enrollment records for accuracy.
• Attention to detail with quality documentation.

Responsibilities

• Reconcile client benefits invoices against enrollment and coverage data in Sequoia’s systems.
• Identify, research, and document discrepancies in enrollments, coverage, and premiums.
• Collaborate with carriers and partners to resolve invoice discrepancies and recover overpayments.
• Partner with internal teams to determine root causes and drive resolution.
• Track discrepancies, recoveries, aging, and status; provide updates to teams and clients.
• Identify trends and suggest process improvements to reduce errors and liability.
• Audit enrollments and compare elections, coverage levels, and EOIs for accuracy.
• Process ongoing enrollment events including QLEs and terminations.
• Follow SLAs and escalation procedures while managing multiple client workstreams.
• Support additional back-office benefits administration as needed.

Skills

Benefits administration

Invoice reconciliation

Analytical thinking

Problem solving

Attention to detail

Communication

Excel proficiency

Data tracing

Education

Bachelor’s degree

Tools

Excel

CRM

HRIS

Payroll software

Job description

Who We Are:

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.

What You Get to Do

• Reconcile client benefits invoices from insurance carriers against enrollment and coverage data in Sequoia’s systems to confirm billing accuracy

• Identify, research, and document discrepancies involving enrollments, coverage levels, effective dates, premiums, terminations, and other billing details

• Work directly with carriers and other external partners to resolve invoice discrepancies, correct billing records, and recover overpayments or other amounts owed to clients

• Partner with internal Benefits, Client Service, Systems, Payroll, and Operations teams to determine the root cause of discrepancies and drive issues through resolution

• Track discrepancies, recoveries, aging, and resolution status; maintain clear supporting documentation and provide timely updates to internal teams and clients

• Identify recurring discrepancy trends and recommend process, system, or control improvements that reduce future errors, financial exposure, and client liability

• Audit benefits enrollments and compare elections, coverage levels, eligibility, effective dates, and carrier records across systems to confirm accuracy

• Process and quality-check ongoing enrollment events, including qualifying life events (QLEs), evidence of insurability (EOI), new-hire enrollments, terminations, and dependent changes

• Follow established service-level agreements, escalation procedures, and quality standards while managing multiple client workstreams and deadlines

• Support additional back-office benefits administration work as business and client needs evolve

What You Bring

• Bachelor’s degree

• 2+ years of experience in benefits administration, benefits operations, carrier billing, invoice reconciliation, or a related field

• High proficiency in English (written and spoken)

• Working knowledge of employee benefits, carrier billing, enrollment rules, coverage effective dates, qualifying life events, and evidence of insurability

• Experience reviewing detailed invoices, enrollment records, eligibility files, or other high-volume transactional data for accuracy

• Strong analytical and problem-solving skills, with the ability to trace discrepancies across multiple systems and data sources

• High attention to detail and a consistent approach to documentation, quality control, and follow-through

• Ability to manage multiple client priorities, deadlines, and open issues while maintaining accuracy and responsiveness

• Clear written and verbal communication skills and the confidence to work directly with carriers, vendors, internal partners, and client‑facing teams

• A solutions‑oriented, accountable approach and the ability to independently drive issues from identification through resolution

• Proficiency with Microsoft Excel, including sorting, filtering, lookups, and comparing data sets

• Experience with benefits administration, HRIS, payroll, CRM, or carrier systems preferred

• Experience in a benefits brokerage, carrier, third‑party administrator, or benefits technology environment preferred

Sequoia’s Culture – Our most important asset

• Integrity

• Passion for service

• Innovative

• Growth oriented

• Caring for others

• Promise‑centric

• Focused on relationship building

Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.

Compensation & Benefits
Sequoiaprovides competitive compensation including base salary, performance‑based bonus programs, and comprehensive benefits package.

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