BANAMEX Project Manager JR

Citigroup Inc.; Ciudad de México; Híbrido; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Citigroup Inc. is seeking an Ops Sup Sr. Supervisor to lead a small Operations Support team and provide direction to ensure seamless delivery of operational services in alignment with Citi’s support infrastructure.

The role requires mid-level management skills, supervisory experience, and the ability to work with minimal supervision while acting as SME to stakeholders. Hybrid work arrangement and English/Spanish proficiency are valued in this Mexico City-based position.

Formación

• 2-5 years of related business experience with at least 1 year of supervisory experience.
• Proficient in Microsoft Office.
• Strong leadership and motivational skills.
• Excellent organization and time management.
• Demonstrated problem-solving and decision-making abilities.
• Clear and concise written and verbal communication.

Responsabilidades

• Lead and mentor a small Operation Support team (up to 10) and streamline operations.
• Conduct training, monitor quality and provide performance feedback, including pay/promotions recommendations.
• Analyze operations information and make evaluative judgments to solve problems.
• Identify and resolve routine issues within established procedures.
• Identify staffing needs to ensure adequate staffing.
• Serve as backup for the manager, as needed.
• Operate with limited supervision and act as SME to senior stakeholders.
• Manage teams and ensure exceptional client experience and risk-aware decisions.
• Escalate and report control issues with transparency and maintain standards.

Conocimientos

Microsoft Office

Leadership

Time management

Problem-solving

Communication

Decision making

Educación

Bachelor’s degree/University degree or equivalent experience

Descripción del empleo

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Seguimiento con los equipos de trabajo de las actividades planeadas. Reuniones con el usuario para definir, refinar o probar HU o alcances definidos previamente. Sesiones con el equipo de tecnología para refinar, probar las HU que desarrollan.

Estatus diario y estatus semanal en tableros dinámicos, entregables de SDLC según la fase del proyecto.

Licenciatura concluida: Ingeniería en Sistemas o Industrial; Administración de empresas Administración de proyectos, Experiencia en levantamiento de requerimientos, creación de HU, casos de prueba Pensamiento lógico matemático. Administración, identificación, mitigación de riesgos, definición de Historias de usuario, casos de prueba Se requiere conocimiento en Jira, Confluence o Microsoft Project Comunicación efectiva, trabajo en equipo, resolución de conflictos, facilidad de palabra Inglés básico

hibrido (lunes a viernes 9 a 7pm)

BANAMEX AV. REVOLUCION NO. 1267, COL. LOS ALPES CIUDAD DE MEXICO

NIVEL C11

Reporte de estatus, escalamiento, se requiere conocimiento en metodologías ágiles, Capacidad de análisis

Experiencia 2 años +

Conocimiento sólido en gestión de proyectos

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.