BANAMEX ANALISTA DE APOYO EN OPERACIONES

Citigroup; Ciudad de México; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Citigroup in Mexico City is seeking an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including documentation maintenance, record handling, and account upkeep, in coordination with the Operations - Core Team.

The role serves as a liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring alignment with Citi's support infrastructure and processes.

Formación

• Bachelor's degree or equivalent experience required.
• Proficient in Microsoft Office.
• Knowledge of SQL environments and database queries.
• Strong communication skills, written and verbal.

Responsabilidades

• Perform business analysis and documentation of the current and future state of Client Reports and Advices.
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Coordinate with Legal & Compliance to obtain sign-off on regulatory requirements.
• Act as liaison between business stakeholders and technology, advising on options, risks, costs, and timelines.
• Create and facilitate training sessions, write UAT scripts and business scenarios.
• Manage project plans and follow-ups across departments and multiple projects.

Conocimientos

Microsoft Office

Client reporting knowledge

SQL queries

Organization & time management

Problem-solving & decision-making

Written and verbal communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Qualifications (Spanish)

• Escolaridad Licenciatura terminada.
• Experiencia requerida Conocimiento en políticas corporativas.
• Experiencia en manejo de clientes internos
• Elaboración y seguimiento a planes de trabajo.
• Experiencia en documentación de procesos, convenios de servicio, instrucciones de trabajo.
• Conocimientos Microsoft Office:
  • Power Point
  • Word
  • Excel
  • Outlook Copilot
• Objetivo del puesto Elaboración convenios de servicio, instrucciones de trabajo, documentos de consulta.
  • Tomar responsabilidad (retarnos unos a otros para alcanzar el máximo estándar en todo lo que hacemos)
  • Entregar con orgullo (excelencia para el cliente, excelencia en controles y excelencia operativa)
  • Alcanzar el éxito juntos (aprendemos de las experiencias de todos para sobrepasar las expectativas de nuestros accionistas)
• Objetivo del área Dar seguimiento a las implementaciones tecnológicas y no tecnológicas de la dirección, así como asegurar que se esten cumpliendo las iniciativas de ahorro. Siendo el frente de la dirección ante áreas internas, tecnología y otras áreas del Banco. Documentar procesos e instrucciones de trabajo que garanticen la operación entre las diferentes áreas el banco.
  • Funciones principales del Puesto Seguimiento puntual a la elaboración de documentos. Identificación, escalamiento, comunicación, seguimiento de planes de acción correctiva, coordinación, así como alineamiento con requerimientos de nuevas políticas y gestión de temas dentro de la entidad.
  • Convocar a sesiones de seguimiento con los diferentes stakeholders o grupos de trabajo para dar cumplimiento a la elaboración de documentos.
  • Identificar y escalar problemas e inconsistencias en la información reportada
  • Establecer un diálogo con los responsables de los proyectos del portafolio respecto a su estatus, avances, riesgos y problemas
  • Escalar situaciones operativas que impidan la ejecución en tiempo de las actividades del portafolio
  • Identificar riesgos y problemas, escalar y dar seguimiento a la ejecución de acciones de mitigación
  • Elaborar planes de trabajo y seguimiento a los mismos para el cumplimiento de actividades de issue management.

Location

Lugar de Trabajo (Domicilio Laboral) Avenida Revolución 1265 piso 7, Col. Los Alpes, Delegación Álvaro Obregón, CDMX

Observaciones

Trabajo de Lunes a viernes con horario de 9:00 am a 7:00 pm con 2 horas de comida. Descanso Sábados y Domingos

Manager

Datos del Manager Ana Pineda Herrera

Level

NIVEL C09

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Accessibility at Citi ( . View Citi's EEO Policy Statement ( and the Know Your Rights (poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.