Banamex - Analista de Datos de Sucursales

Citigroup Inc.; Santa Fe; On-site; MXN 300,000 - 420,000; Full time

Job summary

Citigroup Inc. is seeking an Ops Sup Analyst 2 to provide day-to-day operations support, documentation maintenance, and account-related tasks coordinated with the Core Operations team. You will liaise with relationship managers, project managers, custodians, and clients to ensure smooth processes and risk-aware decisions.

The role involves updating knowledge content, executing work items, and improving business content solutions while maintaining strong client service standards.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proficient in Microsoft Office and Excel advanced features.
• Strong written and verbal communication skills.
• Ability to work under pressure and manage deadlines.

Responsibilities

• Update knowledge base content used by end users to service client inquiries.
• Execute assigned work including reviews and change requests.
• Coordinate with business units and act as liaison for work assignments.
• Assess needs and update or develop content solutions per business requirements.
• Research and resolve inquiries on content, policy gaps and changes.
• Monitor progress and ensure tasks meet due dates.
• Apply team process controls consistently across activities.
• Maintain a client-focused approach to deliver an exceptional experience.

Skills

Microsoft Office

Attention to detail

Time management

Communication skills

Team collaboration

Education

Bachelor’s degree/University degree or equivalent experience

Tools

Teradata

SQL

SAS

Excel

Dashboards

Job description

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones principales del puesto

• Analizar y extraer información de diferentes fuentes de datos (Teradata, SQL, SAS)
• Desarrollar, actualizar y dar mantenimiento a dashboards e indicadores de gestión.
• Elaborar reportes ejecutivos y operativos para la toma de decisiones (HC requerido vs volumetría operativa)
• Atender requerimientos de información de las distintas áreas de negocio.
• Identificar oportunidades de mejora en procesos de análisis y automatización de reportes.

Experiencia requerida

• Indispensable dominio de Microsoft Office, especialmente Excel avanzado (Tablas dinámicas, dashboards, macros, gráficos, etc.).
• Manejo y análisis de bases de datos
• Indispensable manejo de herramientas de consulta y análisis de datos como Teradata, SQL y SAS.
• Conocimiento avanzado en el diseño y desarrollo de dashboards ejecutivos.
• Elaboración de indicadores de desempeño (KPIs), métricas y seguimiento de resultados.
• Análisis e interpretación de datos.

Ubicación del puesto: Corporativo Santa Fe - Jornada de Lunes a Viernes.

Salario competitivo, beneficios y prestaciones superiores.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time