B2B Collections Lead — Strategy, Negotiation & Impact

Element Fleet Management; Xico; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Savings fund and savings account

Retirement plan with company contrib.

Grocery and restaurant vouchers

Support for sports activities

Medical and life insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management in Veracruz, Mexico seeks a Collections Supervisor to lead the AR team, reducing past-due balances and achieving KPI targets such as DSO and cash collection.

You will oversee complex B2B portfolios, coordinate with Billing, Finance, and Customer Care, coach collectors, and implement process improvements while ensuring compliance with Mexican invoicing and CFDI regulations. English proficiency is required for regional/global collaboration.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 5 years of experience in Accounts Receivable, Credit & Collections, or related financial functions.
• Experience managing complex B2B customer portfolios.
• Experience in collection negotiations, account reconciliation, dispute resolution, and aging analysis.
• Experience leading, supervising, or coaching teams.
• Advanced Microsoft Excel skills.
• Strong understanding of AR and Order-to-Cash processes.
• Knowledge of Mexican invoicing requirements and SAT/CFDI regulations.
• Advanced English proficiency for meetings with regional/global stakeholders.

Responsibilities

• Lead and strengthen the Collections team to manage the Accounts Receivable portfolio.
• Drive reduction of past-due balances and hit KPIs (DSO, aging, cash collection).
• Coordinate with Billing, Cash Application, Customer Care, Commercial, Finance, and other stakeholders to accelerate resolutions.
• Coach collectors, monitor performance, escalate high-risk accounts, and implement process improvements.
• Ensure compliance with regulatory requirements and SOFOM/finance lease portfolio management.

Skills

People Leadership

Analytical Thinking

Negotiation

Prioritization

Communication

Problem Solving

Organization & Follow-up

Customer Focus

Results Orientation

Collaboration

Process Improvement

Adaptability

Education

Bachelor's degree in Accounting, Finance, Business Administration, or a related field

Tools

Excel

Job description

Element Fleet Management in Veracruz, Mexico seeks a Collections Supervisor to lead the AR team, reducing past-due balances and achieving KPI targets such as DSO and cash collection.

You will oversee complex B2B portfolios, coordinate with Billing, Finance, and Customer Care, coach collectors, and implement process improvements while ensuring compliance with Mexican invoicing and CFDI regulations. English proficiency is required for regional/global collaboration.