Automotive Quality Engineer - Customer Excellence

Nemak Mexico; García; On-site; MXN 300,000 - 420,000; Full time

Job summary

Nemak Mexico is seeking a Quality Engineer to act as the voice of the customer within the organization, ensuring compliance with specific customer quality requirements.

The role will monitor customer performance, scorecards, and external indicators, coordinating complaints, field returns, containment actions, and continuous improvement initiatives. Strong collaboration with cross-functional teams and English proficiency are essential.

Qualifications

• Bachelor's degree in Engineering, Industrial Engineering, Quality, Manufacturing, or related field.
• Experience in Quality Engineering, Customer Quality, or related role in automotive industry.
• Experience managing customer complaints, field returns, containment actions, and customer requirements.
• Knowledge of PPAP, PFMEA, Control Plan, and automotive quality tools.
• Experience with customer quality indicators, scorecards, and continuous improvement activities.
• Strong analytical, problem-solving, communication, and cross-functional collaboration skills.
• Experience with engineering change and tooling replacement validations.
• Advanced proficiency in English, with ability to communicate with international customers.

Responsibilities

• Monitor customer portals, including performance, scorecards, and certifications, and coordinate improvement actions.
• Monitor customer quality indicators to ensure performance stays within objectives.
• Attend and respond to customer complaints and field returns within established timeframes.
• Analyze external scrap trends and establish containment and improvement actions.
• Lead engineering change and tooling replacement validations with the customer through PPAP submission and approvals.
• Coordinate quality activities to minimize customer downtime due to quality issues.
• Ensure deployment of containment actions for customer quality issues within 24 hours.
• Attend scheduled customer meetings and follow up on requirements and actions.
• Lead PFMEA and Control Plan audits annually and ensure compliance with the plan.
• Develop systemic actions to prevent recurrence of quality problems and share lessons learned across processes.

Skills

Quality Engineering

Customer Quality

English Proficiency

Education

Bachelor's degree in Engineering

Tools

PPAP

PFMEA

Control Plan

Job description

Nemak Mexico is seeking a Quality Engineer to act as the voice of the customer within the organization, ensuring compliance with specific customer quality requirements.

The role will monitor customer performance, scorecards, and external indicators, coordinating complaints, field returns, containment actions, and continuous improvement initiatives. Strong collaboration with cross-functional teams and English proficiency are essential.