Automotive Quality & Customer Experience Lead

Brose Group; Colón; On-site; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Health insurance

Flexible working hours

Career development programs

Job summary

Brose Group in Querétaro, Mexico seeks a quality-focused professional to lead customer-facing quality initiatives in a fast-growing automotive environment. You will coordinate customer complaints, drive escalation strategies, and manage KPIs while guiding a team to deliver robust corrective actions.

Ideal candidates have 3–5 years of automotive quality experience, strong communication, problem solving, leadership, and English proficiency.

Qualifications

• 3 to 5 years of quality experience in the automotive industry.
• Strong communication and interpersonal skills.
• Advanced problem solving abilities.
• Proven leadership and team management capabilities.
• Experience working directly with customers.
• Fluent English language skills.

Responsibilities

• Coordination and management of customer complaints
• Escalations and strategy
• Management of department KPIs (customer complaints, failure costs)
• Team coordination

Skills

Quality

Communication

Problem solving

Team management

Customer experience

English fluent

Leadership

Job description

Brose Group in Querétaro, Mexico seeks a quality-focused professional to lead customer-facing quality initiatives in a fast-growing automotive environment. You will coordinate customer complaints, drive escalation strategies, and manage KPIs while guiding a team to deliver robust corrective actions.

Ideal candidates have 3–5 years of automotive quality experience, strong communication, problem solving, leadership, and English proficiency.