Automotive Field Account Rep – Hybrid/Remote

CHEP Automotive Mexico, SA de CV; México; A distancia; MXN 450.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote

Descripción de la vacante

CHEP is hiring a Field Account Representative Automotive in Mexico, offering fully remote work and a chance to manage automotive customer portfolios across the country. You will lead onboarding, build relationships, monitor performance, and coordinate with Logistics and Operations.

The ideal candidate has experience in Account Management, Customer Operations or Logistics, strong analytical and communication skills, fluency in English and Spanish, and willingness to travel 40-50% within Mexico.

Formación

• Experience in Account Management, Customer Operations, Logistics, or related fields.
• Strong analytical and communication skills.
• Willingness to travel 40-50% within Mexico and work in a fast-paced environment.

Responsabilidades

• Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
• Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
• Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
• Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
• Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
• Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
• Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
• Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

Conocimientos

Account Management

Customer Operations

Customer Service

Logistics

Supply Chain

Herramientas

SAP

Salesforce

Excel Reporting

Descripción del empleo

CHEP is hiring a Field Account Representative Automotive in Mexico, offering fully remote work and a chance to manage automotive customer portfolios across the country. You will lead onboarding, build relationships, monitor performance, and coordinate with Logistics and Operations.

The ideal candidate has experience in Account Management, Customer Operations or Logistics, strong analytical and communication skills, fluency in English and Spanish, and willingness to travel 40-50% within Mexico.