Automotive Diagnostics & Analytics Engineer

Ford UK; Santa Cruz Acatlán; On-site; MXN 380,000 - 540,000; Full time

Job summary

Ford of Mexico’s Technical Assistance Center seeks a Technical Support Engineer Analyst who guides dealership technicians through advanced diagnostics and data-driven improvements.

You will lead business analytics for the TAC, manage databases, build visual dashboards with Alteryx, Qlik, Power BI and Excel, and support Ford diagnostic tools (FDRS, IDS, PTS) via multiple channels while collaborating with global teams. Fluency in English (B2/C1) is required.

Qualifications

• Bachelor's Degree or equivalent in automotive/engineering fields.
• 1 to 3 years of proven experience in advanced automotive diagnostics or technical support.
• Proficiency in data tools (Alteryx, Qlik, Power BI, Advanced Excel) required.
• Reading automotive wiring diagrams, telemetry and CAN/LIN networks.

Responsibilities

• Provide technical guidance to dealership technicians for complex diagnostics and repairs.
• Lead business analytics and reporting for TAC using data dashboards and visualizations.
• Support Ford diagnostic tools (FDRS, IDS, PTS) via multiple channels and platforms.
• Collaborate with Parts, Field Service, Product Concern and other teams to resolve issues.
• Document cases in GCQIS to support engineering teams.
• Respond to dealer inquiries across Web, Phone, and SWIS/CRC platforms.
• Drive KPIs to improve vehicle uptime and First-Time Fix rates.

Skills

Business analytics

Automotive diagnostics

English communication

Structured problem-solving

Education

Bachelor's Degree in Automotive Engineering/Mechatronics/Mechanical Engineering/Automotive Systems or related field

Tools

Alteryx

Qlik

Power BI

Advanced Excel

FDRS

IDS

PTS

Job description

Ford of Mexico’s Technical Assistance Center seeks a Technical Support Engineer Analyst who guides dealership technicians through advanced diagnostics and data-driven improvements.

You will lead business analytics for the TAC, manage databases, build visual dashboards with Alteryx, Qlik, Power BI and Excel, and support Ford diagnostic tools (FDRS, IDS, PTS) via multiple channels while collaborating with global teams. Fluency in English (B2/C1) is required.