Customer Quality Engineer — Lead RCA & Continuous Improvement

City of Shakopee, MN; México; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & vision plans

401(k)

Tuition reimbursement

Parental leave

Descripción de la vacante

Emerson seeks a Customer Quality Engineer to ensure customer satisfaction by managing complaints, RMAs, and corrective actions. You will lead root cause analyses, coordinate cross-functional teams, and monitor quality KPIs to drive continuous improvement.

You will support customer audits, present quality reports to management, and ensure compliance with CSRs and standards. Strong communication and leadership are essential for success.

Formación

• + 5 years of relevant work experience.
• Bachelor's degree in engineering.
• Fluent in English.
• Customer Complaint Management.
• Problem-solving methodologies (8D, 5 Whys, Ishikawa, A3, DMAIC).
• Root Cause Analysis (RCA) and corrective action validation.
• Return Material Authorization (RMA) process management.
• Quality Core Tools: APQP, PPAP, PFMEA, Control Plan, and MSA.
• Engineering drawing interpretation, GD&T, and customer specifications.
• Statistical analysis and quality KPI management.
• Knowledge of IATF 16949, ISO 9001, and CSRs.
• Proficiency in ERP systems, databases, and customer complaint tracking tools.
• Lean Manufacturing and Six Sigma methodologies.
• Ability to interact with customers and manage conflict professionally.
• Executive-level presentation of quality results and reports.
• Negotiation and objection-handling skills.

Responsabilidades

• Manage customer complaints, RMAs, and quality-related escalations.
• Lead root cause investigations and corrective actions.
• Coordinate cross-functional teams to contain issues and prevent recurrence.
• Monitor and communicate customer quality KPIs.
• Ensure compliance with customer requirements and standards.
• Support customer audits and quality reviews.
• Maintain communication with customers on investigations and actions.
• Prepare and present quality reports and improvement plans.
• Drive customer satisfaction through proactive quality management.

Conocimientos

Customer complaint management

Root cause analysis

8D & 5 Whys

Ishikawa & DMAIC

RMA process management

Quality KPI management

GD&T & drawing interpretation

IATF16949/ISO9001 knowledge

ERP systems

Problem solving

Conflict management

Executive-level reporting

Educación

Bachelor's degree in engineering

Herramientas

ERP systems

Customer complaint tracking tools

Quality management software

Descripción del empleo

Emerson seeks a Customer Quality Engineer to ensure customer satisfaction by managing complaints, RMAs, and corrective actions. You will lead root cause analyses, coordinate cross-functional teams, and monitor quality KPIs to drive continuous improvement.

You will support customer audits, present quality reports to management, and ensure compliance with CSRs and standards. Strong communication and leadership are essential for success.