Auto Claims Appraisal Team Lead

AIG-Seguros-Mexico-S.a.-De-C.v.; Ciudad de México; On-site; MXN 700,000 - 1,000,000; Full time

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Job summary

American International Group, Inc. (AIG) in Mexico City leads an auto appraisal team focused on providing excellent service to insured parties and clients.

You will manage the appraisal team, allocate claims, and drive performance to meet service levels (NPS) while guiding staff toward department goals. With 2+ years in auto appraisal and strong technical knowledge, you will mentor team members, coordinate with body shops, and push for continuous improvement using KPIs and balance scorecards in

Job description

American International Group, Inc. (AIG) in Mexico City leads an auto appraisal team focused on providing excellent service to insured parties and clients.

You will manage the appraisal team, allocate claims, and drive performance to meet service levels (NPS) while guiding staff toward department goals. With 2+ years in auto appraisal and strong technical knowledge, you will mentor team members, coordinate with body shops, and push for continuous improvement using KPIs and balance scorecards in