Auto Appraisal Lead: Shop Oversight & KPIs

AIG SEGUROS MEXICO S.A. DE C.V.; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

AIG SEGUROS MEXICO S.A. DE C.V. in Mexico City seeks an Auto Appraisal Supervisor to lead the vehicle appraisal team, supervise repair shops, and drive service level improvements (NPS).

You will authorize appraisals (about 150 per month), conduct reinspections, monitor KPIs, and calibrate operations with workshops while maintaining strict policy interpretation and strong negotiation skills. This role emphasizes in-person collaboration in the office and ongoing professional development as part of

Qualifications

• At least 2 years of auto appraisal experience.
• Strong negotiation and arbitration skills are required.
• Ability to manage a team and coordinate with repair shops.

Responsibilities

• Authorize appraisals for department/workshops (approx. 150 per month).
• Perform reinspections and ensure timely delivery of repaired units.
• Evaluate KPIs and calibrate performance with workshops per guidelines.

Skills

Leadership

Negotiation

Teamwork

Time management

Tools

Vehicle valuation systems

Job description

AIG SEGUROS MEXICO S.A. DE C.V. in Mexico City seeks an Auto Appraisal Supervisor to lead the vehicle appraisal team, supervise repair shops, and drive service level improvements (NPS).

You will authorize appraisals (about 150 per month), conduct reinspections, monitor KPIs, and calibrate operations with workshops while maintaining strict policy interpretation and strong negotiation skills. This role emphasizes in-person collaboration in the office and ongoing professional development as part of