Senior Auto Appraisal Team Lead

Aig Inc; Ciudad de México; Hybrid; MXN 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Total Rewards Program

In-office role

Zusammenfassung

American International Group, Inc. (AIG) seeks an Auto Appraisal Supervisor to lead a team, supervise repair shops, and drive service levels for policyholders and clients. The role emphasizes collaboration, performance metrics, and strategic initiatives to improve NPS outcomes.

The position requires in-office work, with formal governance and alignment to AIG's claims management best practices, offering a comprehensive Total Rewards program and ongoing professional development.

Qualifikationen

• Minimum 2 years in auto claims appraisal.
• Strong knowledge of vehicle repair processes and valuations.
• Ability to supervise repair shops and manage KPI-driven performance.

Aufgaben

• Authorize appraisals for department/shops (≈150 per month).
• Perform reinspections on at least 30% of volume.
• Ensure timely delivery and accurate repair status.
• Conduct KPI evaluations per calibration guidelines.

Kenntnisse

Vehicle repair

Vehicle valuation

Repair shop supervision

ADR experience

Broker engagement

Analytical mindset

Jobbeschreibung

American International Group, Inc. (AIG) seeks an Auto Appraisal Supervisor to lead a team, supervise repair shops, and drive service levels for policyholders and clients. The role emphasizes collaboration, performance metrics, and strategic initiatives to improve NPS outcomes.

The position requires in-office work, with formal governance and alignment to AIG's claims management best practices, offering a comprehensive Total Rewards program and ongoing professional development.