Data-Driven Customer Operations Analyst

PPG; Santiago de Querétaro; Hybrid; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Flexible Fridays

In-person Mon-Thu

Job summary

PPG is seeking a Data Management professional in Mexico to collect and report data supporting daily operations, strategic planning, and performance improvements. The role involves building master data records, validating data, and collaborating with Sales, Customer Service, Supply Chain, Finance, and IT to verify data requirements.

Responsibilities include data cleansing, ensuring data integrity, and identifying enhancements to modeling techniques.

Qualifications

• Bachelor's degree required.
• 1 year of experience in data management or related area.
• Proficiency in Microsoft Excel and Office applications.
• Familiarity with AI tools and their practical data-analysis applications.

Responsibilities

• Develop master data records in Oracle R12 and related systems.
• Review data requests for completeness and compliance with procedures.
• Perform data validation and quality checks to ensure data integrity.
• Resolve data issues, duplicates, and inconsistencies.
• Support customer and organizational master data processes.
• Collaborate with Sales, Customer Service, Supply Chain, Finance, and IT to verify data requirements.
• Build data cleansing and standardization activities.

Education

Bachelor's degree in business, Information Systems, Supply Chain, or a related field

Tools

Microsoft Excel

AI tools

Job description

PPG is seeking a Data Management professional in Mexico to collect and report data supporting daily operations, strategic planning, and performance improvements. The role involves building master data records, validating data, and collaborating with Sales, Customer Service, Supply Chain, Finance, and IT to verify data requirements.

Responsibilities include data cleansing, ensuring data integrity, and identifying enhancements to modeling techniques.