Associate, Driver Assist Rep

Element Fleet Management; Xico; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Savings fund

Retirement plan

Vouchers

Sports activities

Medical & life insurance

Flexible schedules

Hybrid work model

Free parking

Descripción de la vacante

Element Fleet Management in Veracruz, Mexico is seeking a DSC Associate to handle frontline inquiries via phone, email, and chat. You will document cases in Salesforce Service Cloud, educate drivers on self-service tools, and relay trends for continuous improvement.

The role requires 1–2 years in customer service, strong Spanish communication, basic English, and CRM familiarity. A hybrid work model and a competitive package are offered.

Formación

• High school diploma or bachelor’s degree in progress.
• 1–2 years of experience in customer service, call center or help‑desk environments.
• Good communication skills in Spanish; basic English ability.
• Familiarity with CRM systems preferred.

Responsabilidades

• Respond to driver inquiries via phone, email and chat; resolve routine requests or triage to appropriate departments.
• Document cases in Salesforce Service Cloud, ensuring accurate categorization and notes for follow‑up.
• Educate drivers about self‑service tools (Element One & WhatsApp) and encourage adoption.
• Identify trends or recurring issues and relay feedback to the supervisor for continuous improvement.
• Participate in training sessions and contribute to knowledge base articles or FAQs.

Conocimientos

Customer service

Multitasking

Spanish proficiency

CRM familiarity

Empathy

Educación

High school diploma

Bachelor’s degree in progress

Herramientas

Salesforce Service Cloud

CRM systems

Descripción del empleo

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

DSC Associates are the voice of Element for drivers and end users. They provide front‑line support for inquiries regarding vehicle deliveries, maintenance, billing, fines, renewals and usage of digital tools. Associates handle cases across multiple channels (phone, email, chat), document them in the case‑management system and ensure timely resolution. They educate drivers on self‑service options and provide empathetic assistance.

Responsibilities

• Respond to driver inquiries via phone, email and chat; resolve routine requests or triage to appropriate departments.
• Document cases in Salesforce Service Cloud, ensuring accurate categorization and notes for follow‑up.
• Educate drivers about self‑service tools (Element One & WhatsApp) and encourage adoption.
• Identify trends or recurring issues and relay feedback to the supervisor for continuous improvement.
• Participate in training sessions and contribute to knowledge base articles or FAQs.

Qualifications

• High school diploma or bachelor’s degree in progress.
• 1–2 years of experience in customer service, call center or help‑desk environments.
• Good communication skills in Spanish; basic English ability.
• Familiarity with CRM systems preferred.

Key Skills & Competencies

• Excellent customer service and listening skills.
• Ability to multitask and remain calm under pressure.
• Basic understanding of fleet services and Element digital tools.
• Attention to detail and accurate case documentation.
• Willingness to learn and adapt to new systems.

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities

Additionally, we offer non‑monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision‑making, and accountability.

Candidates must be willing to comply with a pre‑employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability‑related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call 55 5018 7100.