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Magazine Luiza S/A; Altamira; Remote; MXN 112,000 - 201,000; Full time

Job summary

Magazine Luiza S/A is seeking a dedicated and empathetic Remote Customer Experience Management Specialist. You will be the primary contact for clients, addressing inquiries, resolving issues, and proactively enhancing satisfaction throughout their journey with our services.

This fully remote, home-based role requires outstanding communication, strong problem-solving skills, and a genuine passion for customer service in a virtual environment, with flexibility to work from Saltillo, Coahuila or

Qualifications

• Excellent communication skills in a virtual support environment.
• Strong problem-solving abilities with a customer-first mindset.
• Passion for delivering top-tier customer service remotely.

Responsibilities

• Manage and respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide comprehensive support and solutions to client issues, ensuring high levels of satisfaction.
• Proactively identify opportunities to improve the client experience and streamline support processes.
• Document client interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams (e.g., product, technical support) to

Skills

Outstanding communication

Problem solving

Customer service

Tools

CRM system

Job description

Our client, a forward-thinking digital hospitality platform, is seeking a dedicated and empathetic Especialista en Gestión de Experiencias de Clientes Remotos . This role is pivotal in ensuring that all clients, regardless of their location, receive exceptional support and a seamless experience throughout their journey with our services. Operating in a fully remote capacity, you will be the primary point of contact for clients, addressing inquiries, resolving issues, and proactively enhancing their satisfaction. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a genuine passion for customer service in a virtual environment. This is an excellent opportunity to contribute to a growing company and to shape the remote customer service experience. We are looking for an individual who thrives in a flexible, home-based work setting and is committed to delivering top-tier support from Saltillo, Coahuila , or any other location.

About the Role

Our client, a forward-thinking digital hospitality platform, is seeking a dedicated and empathetic Especialista en Gestión de Experiencias de Clientes Remotos . This role is pivotal in ensuring that all clients, regardless of their location, receive exceptional support and a seamless experience throughout their journey with our services. Operating in a fully remote capacity, you will be the primary point of contact for clients, addressing inquiries, resolving issues, and proactively enhancing their satisfaction. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a genuine passion for customer service in a virtual environment. This is an excellent opportunity to contribute to a growing company and to shape the remote customer service experience. We are looking for an individual who thrives in a flexible, home-based work setting and is committed to delivering top-tier support from Saltillo, Coahuila , or any other location.

Key Responsibilities

• Manage and respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide comprehensive support and solutions to client issues, ensuring high levels of satisfaction.
• Proactively identify opportunities to improve the client experience and streamline support processes.
• Document client interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams (e.g., product, technical support) to