Vendedora- Patio Ayotla

Ópticas Ver De Verdad; Emiliano Zapata; Remote; MXN 180,000 - 240,000; Full time

Job summary

Ópticas Ver De Verdad is seeking an empathetic Especialista en Gestión de Experiencias de Clientes Remotos to deliver exceptional support remotely. This fully remote role serves clients across locations, acting as the primary contact for inquiries, resolving issues, and enhancing satisfaction from a home-based setup.

The ideal candidate will exhibit superior communication, strong problem-solving skills, and a genuine passion for customer service in a virtual environment, contributing to a

Qualifications

• Outstanding communication skills required.
• Strong problem-solving aptitude.
• Genuine passion for customer service in a virtual environment.

Responsibilities

• Handle customer inquiries via email, chat, and phone in a timely, professional manner.
• Provide comprehensive support and solutions, ensuring high client satisfaction.
• Document interactions and outcomes in the CRM system and collaborate with internal teams.

Skills

Outstanding communication

Problem solving

Customer service passion

Job description

Our client, a forward-thinking digital hospitality platform, is seeking a dedicated and empathetic Especialista en Gestión de Experiencias de Clientes Remotos . This role is pivotal in ensuring that all clients, regardless of their location, receive exceptional support and a seamless experience throughout their journey with our services. Operating in a fully remote capacity, you will be the primary point of contact for clients, addressing inquiries, resolving issues, and proactively enhancing their satisfaction. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a genuine passion for customer service in a virtual environment. This is an excellent opportunity to contribute to a growing company and to shape the remote customer service experience. We are looking for an individual who thrives in a flexible, home-based work setting and is committed to delivering top-tier support from Saltillo, Coahuila , or any other location.

About the Role

Our client, a forward-thinking digital hospitality platform, is seeking a dedicated and empathetic Especialista en Gestión de Experiencias de Clientes Remotos . This role is pivotal in ensuring that all clients, regardless of their location, receive exceptional support and a seamless experience throughout their journey with our services. Operating in a fully remote capacity, you will be the primary point of contact for clients, addressing inquiries, resolving issues, and proactively enhancing their satisfaction. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a genuine passion for customer service in a virtual environment. This is an excellent opportunity to contribute to a growing company and to shape the remote customer service experience. We are looking for an individual who thrives in a flexible, home-based work setting and is committed to delivering top-tier support from Saltillo, Coahuila , or any other location.

Key Responsibilities

• Manage and respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide comprehensive support and solutions to client issues, ensuring high levels of satisfaction.
• Proactively identify opportunities to improve the client experience and streamline support processes.
• Document client interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams (e.g., product, technical support) to