Assistant II, IT Support Center

Schneider Electric; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Job summary

Schneider Electric is seeking a Client Support Analyst I to join our NAM Client Team. This entry-level, client-facing role supports account delivery by owning defined deliverables and contributing to customer satisfaction through accurate, timely execution.

Collaborative with Client Managers and Analysts, you will gain hands-on experience in client reporting, data requests, and presentation support while building foundational industry knowledge in energy management and sustainability.

Qualifications

• Entry-level role focused on client-facing deliverables and accuracy in execution.
• Collaborative with Client Managers, Client Associates, Analysts.
• Onboarding to Schneider Electric delivery processes and internal systems.

Responsibilities

• Oversight of defined customer deliverables to ensure accurate and timely execution.
• Support Client Managers, Client Associates, and Analysts with client reporting, data requests, and presentation materials.
• Develop foundational knowledge of energy and sustainability industry and Schneider Electric offerings.
• Learn and follow Schneider Electric delivery processes, controls, and systems.
• Build internal relationships and serve as a reliable backup contact for assigned clients.
• Build external relationships with assigned clients as a project manager ensuring timelines are met.

Skills

Client reporting

Data requests

Presentation support

Delivery processes

Communication

Tools

MS Office

CRM systems

Job description

We are seeking a detail-oriented and client-focused Client Support Analyst I to join our NAM Client Team within the SE Advisory Services Business. This entry-level, client-facing role supports account delivery by taking ownership of defined deliverables and contributing to customer satisfaction through accurate, timely execution.

The ideal candidate is collaborative, dependable, and eager to learn, with an interest in energy management and sustainability. Working alongside Client Managers, Client Associates, and other Analysts, this role provides hands-on experience in client reporting, data requests, presentation support, delivery processes, and internal systems while building foundational industry knowledge.

What will you do:

• Oversight of defined customer deliverables to ensure accurate and timely execution
• Support Client Managers, Client Associates, and Analysts with client reporting, data requests, and presentation materials
• Develop foundational knowledge of the energy and sustainability industry and Schneider Electric Sustainability offerings
• Learn and follow Schneider Electric delivery processes, controls, and systems
• Build strong internal relationships, seek mentorship and training, and serve as a reliable backup point of contact for assigned clients
• Build strong external relationships with assigned clients as a project manager ensuring expectations & timelines are met

Where This Role Can Take You:

Support Client Delivery

• Play a hands‑on role in coordinating client reports, data requests, presentation materials, and other defined deliverables owned by Operational teams.
• Build a reputation for accuracy, responsiveness, and dependable execution
• Learn how client teams coordinate work to support customer satisfaction
• Develop the planning and prioritization skills needed to manage work in a fast‑paced environment
• Build Client and Industry Knowledge

What's in it for me?

• Develop foundational knowledge of Schneider Electric Sustainability offerings
• Learn how client needs are translated into clear deliverables and responsive support
• Strengthen communication skills while serving as a backup point of contact for assigned clients

Get Engaged

• Collaborate with Client Managers, Client Associates, Analysts, and cross‑functional partners
• Follow established processes and controls while identifying opportunities to improve team efficiency
• Learn and adopt the systems and tools used to support account delivery
• Build an internal network through mentorship, training, and day‑to‑day collaboration

Career Growth & Development

• Partner with leaders, teammates, and mentors to grow your skills and industry knowledge
• Gain exposure to client management, sustainability offerings, reporting, data, and delivery processes
• Prepare for expanded ownership and progression into a Client Associate role
• Build transferable skills in client service, problem solving, communication, and execution

The Hats You’ll Wear

• Client Supporter
• Problem Solver
• Data Analyst
• Project Coordinator
• Communicator
• Process Learner
• Team Collaborator
• Service Advocate

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.