Asesor Wealth Jr

HSBC Holdings plc; Ciudad de México; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

HSBC Holdings plc in Mexico City is seeking a Client Services professional to manage and process a wide range of transactional client needs, delivering advisory support across lines of business. The role may involve leading a team of Client Services staff.

You will handle queries and complaints, work with product partners to tailor solutions, and strive to ensure client satisfaction by providing consistent, market-leading service across the bank.

Responsabilidades

• Handle, own and resolve clients' transactional queries and complaints
• Adopt HSBC initiatives and practices that enable consistent, competitive, service experiences for clients as well as internal stakeholder
• Ensure client satisfaction is achieved by leading the teams within its remit to consistently deliver excellent and market-leading service
• Co-ordinate with product partners to offer solutions based on the customers' needs and nature of the business
• Provides support to colleagues in servicing customers

Descripción del empleo

Fecha: 30 sept 2026

Client Services is a client-facing role responsible for managing and processing a wide range of transactional client needs, which in some cases may be very technical in nature. The role will also provide advisory support and services to clients and internal stakeholders across lines of business. Individuals in this role may manage a team of Client Services staff.

Responsibilities:

• The job will perform some or all of these tasks:
• Handle, own and resolve clients' transactional queries and complaints
• Adopt HSBC initiatives and practices that enable consistent, competitive, service experiences for clients as well as internal stakeholder
• Ensure client satisfaction is achieved by leading the teams within its remit to consistently deliver excellent and market-leading service
• Co-ordinate with product partners to offer solutions based on the customers' needs and nature of the business
• Provides support to colleagues in servicing customers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.