Junior Wealth Advisory & Client Services Specialist

HSBC Holdings plc; Ciudad de México; Presencial; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

HSBC Holdings plc in Mexico City is seeking a Client Services professional to manage and resolve transactional client queries, provide advisory support, and potentially lead a team of Client Services staff. The role involves collaborating with product partners to tailor solutions to customer needs and supporting colleagues in servicing customers.

The candidate will be part of a dynamic, client-facing environment within HSBC, contributing to consistent, market-leading service experiences for

Formación

• Experience handling transactional client queries and complaints.
• Ability to provide advisory support to clients and internal stakeholders.
• Potential to manage a team of Client Services staff.

Responsabilidades

• Handle, own and resolve clients' transactional queries and complaints.
• Adopt HSBC initiatives to enable consistent, competitive service experiences for clients and internal stakeholders.
• Lead teams to ensure client satisfaction and deliver excellent service.
• Coordinate with product partners to offer solutions based on customer needs.
• Provide support to colleagues in servicing customers.

Conocimientos

Client Services

Customer support

Team leadership

Herramientas

CRM systems

Descripción del empleo

HSBC Holdings plc in Mexico City is seeking a Client Services professional to manage and resolve transactional client queries, provide advisory support, and potentially lead a team of Client Services staff. The role involves collaborating with product partners to tailor solutions to customer needs and supporting colleagues in servicing customers.

The candidate will be part of a dynamic, client-facing environment within HSBC, contributing to consistent, market-leading service experiences for