Asesor de Experiencia del Cliente Integral

Placements24; San Luis Potosí; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for professional growth

Job summary

Placements24 is seeking an Asesor de Experiencia del Cliente Integral to join our team in San Luis Potosí, San Luis Potosí. This in-office role focuses on delivering exceptional customer service, handling inquiries, and building lasting customer relationships.

You will work closely with internal teams to ensure a seamless customer journey and contribute to a positive team environment.

Qualifications

• Previous experience in customer service or client relations.
• Excellent verbal and written communication in Spanish.
• Strong interpersonal skills and a customer-centric approach.
• Proficient with CRM software and related tools.
• Ability to multitask and work well in a team.
• High school diploma or equivalent; further education is a plus.
• On-site in San Luis Potosí, San Luis Potosí.

Responsibilities

• Serve as the primary point of contact for customers, addressing needs and concerns.
• Provide detailed information about products and services.
• Resolve customer issues efficiently and empathetically.
• Maintain accurate customer records and interaction logs.
• Proactively identify opportunities to improve satisfaction and loyalty.
• Collaborate with internal teams to ensure a seamless customer journey.
• Handle customer feedback and suggest improvements.
• Contribute to a positive and professional team environment.

Skills

Customer service

Spanish language

Interpersonal skills

Teamwork

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-focused Asesor de Experiencia del Cliente Integral to join their team in San Luis Potosí, San Luis Potosí . This is an in-office position where you will play a pivotal role in ensuring customer satisfaction and loyalty. The ideal candidate possesses excellent communication and interpersonal skills, with a strong ability to understand and address customer needs effectively. You will be responsible for managing customer inquiries, resolving issues, and providing comprehensive support to enhance the overall customer experience. If you are passionate about building strong customer relationships and thrive in a collaborative office environment, this opportunity in San Luis Potosí is an excellent step in your career.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing their needs and concerns.
• Provide detailed information about products and services.
• Resolve customer issues efficiently and empathetically.
• Maintain accurate customer records and interaction logs.
• Proactively identify opportunities to improve customer satisfaction and loyalty.
• Collaborate with internal teams to ensure a seamless customer journey.
• Handle customer feedback and suggest improvements to services.
• Contribute to a positive and professional team environment.

Requirements

• Previous experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills in Spanish.
• Strong interpersonal skills and a customer-centric approach.
• Proficiency in using CRM software and other relevant tools.
• Ability to work effectively in a team and manage multiple tasks.
• High school diploma or equivalent required; further education is a plus.
• Must be able to work on-site in San Luis Potosí, San Luis Potosí .
• A professional attitude and strong work ethic.
• Demonstrated problem-solving abilities.

Benefits

This position offers a competitive salary and a comprehensive benefits package. Employees will have the opportunity to work within a supportive team environment and receive ongoing training to enhance their skills. Our client is committed to professional development and provides avenues for career advancement within the company. This role offers the chance to make a significant impact on customer satisfaction and build lasting relationships within the thriving community of San Luis Potosí .