Especialista en Experiencia del Cliente Integral

Placements24; San Luis Potosí; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for professional growth

Job summary

Placements24 is seeking an Asesor de Experiencia del Cliente Integral to join our team in San Luis Potosí, San Luis Potosí. This in-office role focuses on delivering exceptional customer service, handling inquiries, and building lasting customer relationships.

You will work closely with internal teams to ensure a seamless customer journey and contribute to a positive team environment.

Qualifications

• Previous experience in customer service or client relations.
• Excellent verbal and written communication in Spanish.
• Strong interpersonal skills and a customer-centric approach.
• Proficient with CRM software and related tools.
• Ability to multitask and work well in a team.
• High school diploma or equivalent; further education is a plus.
• On-site in San Luis Potosí, San Luis Potosí.

Responsibilities

• Serve as the primary point of contact for customers, addressing needs and concerns.
• Provide detailed information about products and services.
• Resolve customer issues efficiently and empathetically.
• Maintain accurate customer records and interaction logs.
• Proactively identify opportunities to improve satisfaction and loyalty.
• Collaborate with internal teams to ensure a seamless customer journey.
• Handle customer feedback and suggest improvements.
• Contribute to a positive and professional team environment.

Skills

Customer service

Spanish language

Interpersonal skills

Teamwork

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

Placements24 is seeking an Asesor de Experiencia del Cliente Integral to join our team in San Luis Potosí, San Luis Potosí. This in-office role focuses on delivering exceptional customer service, handling inquiries, and building lasting customer relationships.

You will work closely with internal teams to ensure a seamless customer journey and contribute to a positive team environment.