Asistente de Soporte Virtual Senior — Remoto (México)

Placements24; Mérida; Hybrid; MXN 201,000 - 335,000; Full time

Job summary

WhatJobs Direct is seeking a Virtual Support Assistant for its fully remote workforce, connecting customers with the company to address inquiries, resolve issues, and ensure a smooth customer journey from anywhere in Mexico.

The role requires proactive communication, strong problem-solving abilities, and proficiency with CRM and ticketing tools. You will collaborate with cross-functional teams and participate in ongoing training to enhance service quality.

Qualifications

• High school diploma required; further education beneficial.
• Proven experience in customer support, virtual assistant, or remote client service.
• Excellent written and verbal communication in Spanish.

Responsibilities

• Handle customer support requests via email, chat, and social channels.
• Provide timely solutions to inquiries and technical issues.
• Educate customers on product usage and best practices.
• Maintain organized records of interactions and resolutions in the system.
• Collaborate with sales, technical, and operations teams to resolve issues.
• Contribute to knowledge base and support documentation.
• Analyze feedback to identify service improvements and product enhancements.
• Adhere to SLAs and company protocols to maintain high satisfaction.
• Participate in virtual team meetings and training sessions.

Skills

Customer support

Spanish fluency

Written communication

Time management

Self-directed work

Problem solving

Tech-savvy

Remote work mindset

Education

High school diploma

Tools

CRM software

Ticketing systems

Communication tools

Remote collaboration tools

Job description

WhatJobs Direct is seeking a Virtual Support Assistant for its fully remote workforce, connecting customers with the company to address inquiries, resolve issues, and ensure a smooth customer journey from anywhere in Mexico.

The role requires proactive communication, strong problem-solving abilities, and proficiency with CRM and ticketing tools. You will collaborate with cross-functional teams and participate in ongoing training to enhance service quality.