Area Manager II, IXD Operations

Amazon Inc.; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Amazon Inc. in Mexico is hiring an Area Manager for our new Inbound Cross Dock (IXD) – the first of its kind in the country. You will lead multiple hourly teams, coach other managers, and ensure safety, quality, attendance, and performance across operations.

You will drive strategic initiatives, optimize processes, manage inventory flow from vendors to Fulfillment Centers, and implement new technologies to boost efficiency while maintaining service levels.

Qualifications

• 3+ years of employee and performance management experience.
• 3+ years of performance metrics, process improvement or lean techniques experience.
• Experience in oral and written communication in English.
• Bachelor's degree required.

Responsibilities

• Lead multiple departments/areas of hourly associates through coaching, mentoring, and performance management.
• Drive strategic initiatives and implement innovative solutions to improve operational efficiency.
• Analyze complex data and metrics to identify trends and drive continuous improvement.
• Manage safety, quality, productivity, and customer delivery across operations.
• Build partnerships with Safety, Engineering, Loss Prevention, Quality Assurance, and HR.
• Create and maintain performance management tools to drive accountability.

Skills

Employee management

Performance management

Lean techniques

English communication

Flexible schedule

Education

Bachelor's degree

MBA or Master’s degree

Job description

Description

Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for seasoned, customer-focused leaders who want to join our team as an Area Manager at our new Inbound Cross Dock (IXD) - the first of its kind in Mexico. This state-of-the-art facility represents a significant milestone in Amazon's expansion in Latin America, featuring new processes and innovative cross-docking solutions.

In this role, you will lead multiple teams of hourly workforce and will be responsible for developing and coaching other managers while ensuring the highest levels of safety, quality, attendance, and performance across operations. You will drive strategic initiatives and optimize processes while maintaining service level agreements and delivery expectations. Your scope includes ensuring inventory is efficiently processed and distributed from vendors to our Fulfillment Centers (FCs) at the right time and in the right quantities, supporting the broader Amazon fulfillment network and ultimately enabling timely customer deliveries. You will also be responsible for implementing new technologies and processes to enhance operational efficiency.

Key job responsibilities

• Lead multiple departments/areas of hourly associates through effective coaching, mentoring, and performance management.
• Drive strategic initiatives and implement innovative solutions to improve operational efficiency across multiple areas/shifts.
• Analyze complex data and metrics to identify trends, develop action plans, and drive continuous improvement projects that impact multiple departments.
• Manage safety, quality, productivity, and customer delivery promise at a broader scope while ensuring standardization across operations.
• Build and maintain strong partnerships with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop and execute long-term strategies.
• Create and maintain performance management tools to drive accountability.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather.
• Continuously climb and descend stairs .(applies to sites with stairs)

A day in the life

A typical day might look like this:

• Begin with a comprehensive review of cross-departmental metrics and KPIs from previous shifts.
• Lead multiple area huddles to align goals, safety priorities, and operational strategies.
• Conduct Gemba walks across various departments to identify process improvement opportunities and ensure standardization.
• Drive problem-solving sessions to address systemic issues affecting multiple areas.
• Develop and implement process improvements to optimize productivity and quality.
• Lead critical projects that impact multiple operational areas.

You’ll be instrumental in shaping the future of our operations while maintaining day-to-day excellence across various departments.

About the team

We’re launching an exciting new operation in Mexico – our first Inbound Cross Dock (IXD) in the country! This represents a significant milestone in Amazon’s growth in Latin America, and you’ll be part of the founding team that will shape the future of our upstream operations in the region.

This team will play a crucial role in Amazon’s supply chain network, managing the efficient flow of vendor and sellers shipments to multiple Fulfillment Centers across Mexico. We’re focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network that will streamline the receiving and distribution process of the inventory products.

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of performance metrics, process improvement or lean techniques experience
• Experience in oral and written communication in English
• Bachelor's degree

Preferred Qualifications

• Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• MBA, or Master's degree
• Experience with Lean/Six Sigma