Area Manager, Worldwide Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Ensenada; On-site; MXN 420,000 - 640,000; Full time

Job summary

Amazon Operations is seeking an Area Manager in León, Guanajuato to lead a team of 20 to 50 Associates. You will drive performance, ensure safety and quality, and implement recognition programs while aligning with Amazon's leadership principles.

The role requires a Bachelor's degree, English communication skills, and a flexible schedule including weekends. It is located in a Fulfillment Center and offers growth in a fast-paced, customer-obsessed environment.

Qualifications

• Minimum 1 year in employee and performance management.
• Able to work a flexible schedule including weekends and holidays.
• Experience managing large teams (50+ members).
• Bachelor's degree required.
• Proficient in English oral and written communication.

Responsibilities

• Lead, manage, and develop a team of 20 to 50 Amazon associates.
• Communicate policies and act as primary information source while ensuring compliance.
• Create, manage, and support recognition and communication programs.
• Support safety programs and OSHA compliance.
• Ensure building security and product loss prevention procedures.
• Partner with management to maintain quality standards.
• Develop performance goals to meet customer demand and ensure quality.

Skills

Employee management

Performance management

Leadership

English communication

Flexibility / shift work

Education

Bachelor's degree

Tools

Microsoft Office Suite

Excel

Outlook

Word

Job description

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations as an Area Manager.

Job Requirements

• Ability to work weekends, holidays, and/or overnight shifts
• Ability to work overtime both in peak season and as needed
• The position is NOT a corporate role and will be located in a Fulfillment Center: BJX1 at León, GTO.

Key Job Responsibilities

• Lead, manage, and develop a team of 20 to 50 Amazon Associates
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition and communication programs
• Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Ensure procedures are followed for building security and product loss prevention
• Partner with the management team to establish and maintain quality control standards
• Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality.

A Day in the Life

• Must be able to perform the following tasks, with or without reasonable accommodation:
• Stand/walk for up to 10-12 hours
• Walk in/and around the warehouse with great frequency; many facilities are over a quarter mile in length
• Access all areas of building (ascending and descending ladders, stairs, and gangways safely and without limitation)
• Regularly bend, lift, stretch and reach both below the waist and above the head
• Lift and move items up to 49 pounds.

About the Team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 1+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in the management of large teams (50+ members)
• Bachelor's degree
• Experience in oral and written communication in English

PREFERRED QUALIFICATIONS

• 2+ years of performance metrics, process improvement or lean techniques experience
• Experience with the Microsoft Office Suite including Word, Outlook, and Excel
• Experience with six sigma tools and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers.