Oracle Superuser

Emermex, S.A. de C.V.; Mexicali; On-site; MXN 446,000 - 725,000; Full time

Job summary

Emermex, S.A. de C.V. seeks a Sr.

Analyst, Process Enablement – Supply Chain to provide expert support for end-to-end supply chain processes. You will triage issues, clarify functions, and enable adoption of global templates and procedures within Oracle EBS. You will serve as a dedicated super user, collaborating with the Business Process Enablement Lead and Training & Knowledge Coordinator, ensuring accurate issue resolution and knowledge transfer across Order Management, Purchasing, Quoting,

Qualifications

• Bachelor’s degree in business, engineering, IT, or related field.
• 2-4 years in Oracle EBS functional support or business process enablement.
• Experience handling module-specific user queries and functional triage.
• Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
• Strong written and verbal communication skills in English; other languages are a plus.
• Ability to provide clear process guidance to business users and document requirements for ERP delivery teams.
• Analytical thinking and problem-solving skills.
• Deep functional knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS).
• Proficiency in process mapping, transaction flows, and exception handling.

Responsibilities

• Supports Oracle EBS supply chain modules including ONT, PR/PO, ADV QP, MFG, MGT, OTL, BILL, HRMS.
• Owns resolution of service module-specific issues from triage through escalation.
• Documents business requirements and assesses process impacts related to service processes.
• Provides updates on solution design, implemented fixes, and resolved tickets.
• Interfaces with business functions, Enablement Lead, and Training & Knowledge Coordinator.
• Escalates unresolved issues to ERP Second Level Support on IT side.
• Performs structured functional triage before ticket creation and root-cause categorization.
• Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting.

Skills

English communication

Analytical thinking

Problem solving

Documentation skills

Education

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline

Tools

Oracle EBS

ServiceNow

SharePoint

Job description

POSITION SUMMARY

• The Sr. Analyst, Process Enablement – Supply Chain provides expertise and structured support for supply chain business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for supply chain end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.

RESPONSIBILITIES

• Supports supply chain-specific Oracle EBS modules including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS.
• Owns resolution of service module-specific issues from initial triage through escalation.
• Documents business requirements and assesses process impacts related to service processes.
• Provides updates on solution design, implemented fixes, and functionally resolved tickets.
• Interfaces with supply chain business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
• Escalates unresolved issues to ERP Second Level Support on the IT side.
• Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain-specific processes.
• Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules.
• Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
• Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
• Oracle EBS (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
• 2-4 years in Oracle EBS functional support or business process enablement.
• Experience in handling module-specific user queries and functional triage.
• Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
• Strong written and verbal communication skills in English; other languages are a plus.
• Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
• Analytical thinking and problem-solving skills.
• Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
• Deep functional knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS).
• Proficiency in process mapping, transaction flows, and exception handling.
• Experience with formalization of module-specific business requirements.